- Report: #950122
Report - Rebuttal - Arbitrate
Complaint Review: NTB/ National Tire and Battery/ Tire Kingdom
NTB/ National Tire and Battery/ Tire Kingdom1490 Almonesson Road Woodbury, NJ 08096 Deptford, New Jersey United States of America
NTB/ National Tire and Battery/ Tire Kingdom National Tire and Battery NEVER GO to NTB- broken car and completely ignored by corporate office's customer service Deptford, New Jersey
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I had the worst customer experience of my life at NTB, and when I tried to get the problem resolved through their corporate offices, I was completely ignored - despite 5 phone calls to their "answering service".
Bottom line: Never take your vechiles for service at any NTB locations (National Tire and Battery Stores or Tire Kingdom affiliates) because when they break or damage your vehicle, the store will refuse to fix it, and the corporate office has a completely fake answering service that promises to call you back and never does.
My experience: I'd recently had a full service oil change, so all my fluids and major things had been checked. One thing that was found was that I needed 4 new tires. So, I went to NTB to take advantage of the buy two/ get two tire deal they had. After they added on all of the inflated fees for balancing and everything else, the price was the same as it was to go elsewhere that didn't have a buy two/ get two deal. But, I was pressed for time and decided to move forward. So, I asked for tires only. They call me shortly after I leave to report that my battery is bad, along with a few other things they wanted to charge me for. I declined the additional services, and I confirmed later with another mechanic that these were lies.
When I go to pick up my car, the vents were now making a very loud noise that they'd never made before. So, I called and politely asked that they recheck. I made my second trip back there only to have someone come back out and tell me that there was nothing they could do. I asked for the manager, who came out to tell me that "he didn't know what the problem was", then in the same sentence "that he knew what the problem was, but they didn't do it". And, to "go to the dealer to get it checked".
All this company was supposed to do was change my tires. Now, I'm leaving after my second trip there with a broken issue in my venting system that they knew they did but refused to fix. Their solution to my problem was that I should take more of my time to take my car to a third party to get it fixed - and spend more of my own hard earned money.
Like I said earlier - called the corporate office 5 times and never got one call back. The people answering the phone will not connect you to anyone else, and you will never get your problem resolved. I emailed their customer service as well and never got a response from that either.
This is a SCAM. Do not waste your precious time and money on these scumbags.
This report was posted on Ripoff Report on 10/03/2012 07:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/NTB-National-Tire-and-Battery-Tire-Kingdom/Deptford-New-Jersey-08096/NTB-National-Tire-and-Battery-Tire-Kingdom-National-Tire-and-Battery-NEVER-GO-to-NTB-br-950122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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