• Report: #766963

Complaint Review: NTB

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  • Submitted: Thu, August 18, 2011
  • Updated: Wed, June 27, 2012

  • Reported By: Texan — mesquite Texas U.S.A.
NTB
823 Donald Ross Rd. Juno Beach, FL 33408 Juno Beach, Florida United States of America

NTB Tire Kingdom, Big O Tires, Nation Tire and Battery, Merchant's Tire and Auto, TBC Corporation, Carroll Tire Company, Treadways After reading reviews, it's probably a good thing they closed my account without notice and for no reason Juno Beach , Florida

*Consumer Comment: Sears does inform

*UPDATE Employee: Very Typical

*Author of original report: Employee Attitude - More Reason to Avoid NTB

*UPDATE Employee: This has nothing to do with NTB

*Consumer Comment: How much was the rip off?

*Author of original report: Laziness and Neglect

*Consumer Comment: You are being unreasonable...

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I started doing some business with a local NTB in Mesquite TX during 2008.  I was having enough work done on my car that I applied for and received a credit card account with them. 

I now have two cars.  One of them is a Corvette and I need to buy tires for it, at about $500 for each tire.  I also have an older car that needs the AC replaced, and that will run well into the hundreds by the time the compressor, the drier, the orifice tube, and some seals are replaced.  Planning in advance for these costly repairs, I called the store where my work was done previously and where I obtained the credit account to schedule a time and to get a "reader's digest" estimate for the AC repairs. 

Because of the high cost I happened to ask them what the limits were on my credit account.  Lo and behold, my account had been closed.  I received no notice, no warning, no communication at all from NTB at any time that my account was being closed.  I called their credit department and was told there was no reason my account was closed other than I hadn't used it for a year. 

Obviously NTB is not interested in building long term relationships with customers.  Obviously they do not need or want my business.  Obviously if this is the way they treat account holders, they must be downright abusive to walk-ins.  If they will do this to my account without any notice or communication for no reason, there's no telling what they would do to my car. 

I'm sorry, but I have body parts that I value.  I'm not willing to place my safety and well being or the safety and well being of my cars in the hands of a company so unprofessional they can't even trouble themselves to inform me about my account closure.  If they don't need my business that is running into the thousands, I am more than happy to take it to a merchant who does value my business and does want to accept my money.

And after reading the reviews about NTB on this web site, it's probably a good thing they closed my account for no reason and without my knowledge.  It sounds like it could have been lethal for me to allow them to perform any work on my car or put tires on my Corvette. 

This report was posted on Ripoff Report on 08/18/2011 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/NTB/Juno-Beach-Florida-33408/NTB-Tire-Kingdom-Big-O-Tires-Nation-Tire-and-Battery-Merchants-Tire-and-Auto-TBC-Corp-766963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Sears does inform

AUTHOR: Bearcat - (U.S.A.)

Sears or at least The bank that Sears uses for it's credit accounts informed me that I had 60 days to make a purchase on my sear home improvement account or they would close it. I was a little miffed seeing as I had spent 0ver $6000 in a 4 year period. But I decided that it would be better for my credit history if this account showed closed by consumer instead of creditor so i closed the account myself.
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#2 UPDATE Employee

Very Typical

AUTHOR: Bill - (U.S.A.)

Again, your complaint is with Citibank.  NTB had no decision or input upon the creation, termination, or continued existence of your credit account. 

Assume what you want about me personally, my professional intentions about your vehicle and its safety, and my underlying attitude towards my job, but ultimately your complaint in this particular forum is invalid because it's against the wrong company.




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#3 Author of original report

Employee Attitude - More Reason to Avoid NTB

AUTHOR: Texan - (U.S.A.)

A regional manager contacted me about the problem with unwarranted cancelation of my account.  He apologized profusely and said that he had been making the same complaint for some time to corporate about how customer accounts were being canceled randomly with no notification to the customer.  So, at least one executive manager disagrees with the policy and the maltreatment of customers by the vendor, Citibank, who services NTB.  By the time he had contacted me I already had my car in the other shop getting the work performed.  Ultimately I spent almost $4,000 on both cars between tires and maintainence. 

However, with that said, the recent response from an EMPLOYEE - undoubtedly the same level EMPLOYEE who would be performing the safety sensitive work on my cars - now comes out of the woodwork to declare that he is glad I will not be servicing my cars at NTB or making any purchases from the company.  That sentiment alone speaks volumes about the quality of work that can be expected at NTB or any of their affiliate companies.  It adds weight to my original statement that it could have been lethal to allow employees with this underlying attitude to perform work on my cars.

My advice is to find somewhere, anywhere, else to get your cars serviced.  There are too many huge gaps and disconnects between corporate, management, and employees to get any kind of reliable service at NTB or any of their affiliates. 

In an ironic twist of fate, the company where I work recently contracted to provide transportation services to NTB, and I am the person who will be overseeing and executing performance of that service.  NTB treatment of me as a customer and this most recent comment from their employee will be foremost in my mind each and every time I am called upon to provide service to NTB. 

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#4 UPDATE Employee

This has nothing to do with NTB

AUTHOR: Bill - (U.S.A.)

Your argument is with Citibank, not NTB.  Also, you shouldn't have to be told that the existence of your credit account has no effect, positively or negatively, on NTB's ability to install tires.  At least now there are two people that are happy that you won't be shopping at NTB anymore. 
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#5 Consumer Comment

How much was the rip off?

AUTHOR: coast - (USA)

How much money did you get ripped off by NTB?
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#6 Author of original report

Laziness and Neglect

AUTHOR: Texan - (U.S.A.)

Yeah, even after they gathered all the contact information and sensitive data needed to open an account, it's just too much trouble for them to contact a customer before closing an account for no reason other than it hasn't been used for a year.  Whether it arises from pure laziness or outright neglect, their failure to communicate informs me that they do not want my business. 

I suppose some businesses are too big to fail and some are too big to care.  NTB is apparently too big to care.  Again. it's not in my best interest to do business with any company that has so little regard for customer service that they make no effort to communicate.  After all, if corporate management is too incompetent or too uncaring to communicate about my account, I certainly can't expect quality service at the store level, which in turn means there is a probability that my cars would become unsafe after being serviced in their stores.  After reading the reviews about NTB on this site and other consumer sites, I should be writing them a thank you note for closing my account so I won't be putting my safety at stake by having my cars serviced in their stores. 

There are other automotive service stores in the immediate area where I hold accounts and that have not closed my accounts merely because I haven't used the account for a few months.  Tires and services are a little more expensive from them, but I suppose you get what you pay for.  At the other company, the service rep who answered my first phone call was more friendly and informative than the NTB contact and the corporate service rep I talked to about my account was much more friendly and concerned than the NTB rep I spoke with.  Not only had they not closed my account, they increased my credit line to cover the costs of my current needs.  I have a lot more confidence in building a long term relationship with them.  They are not as big as NTB and don't have a national presence, but they actually WANT my business. 

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#7 Consumer Comment

You are being unreasonable...

AUTHOR: Ken - (USA)

Home Depot does this, Sears did (or does) this.  Many companies get "dead" accounts off the books this way......get over yourself.
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