- Report: #975716
Report - Rebuttal - Arbitrate
Complaint Review: NTTA
NTTA5900 W. Plano Parkway Plano, TX 75093 Plano, Texas United States of America
NTTA North Texas Tollway Authority Unauthorized withdrawals from my checking account Plano, Texas
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On the 11-15-12 I called NTTA to pay invoices I received in the mail. I asked the customer service person why my toll tag wasn't charged. She said they had tried to charge my CC but couldn't. I gave them this information the last time I had received an invoice. I did not get the toll tag discount so when she asked me if I wanted her to set up the account to that
current card I said NO and I was very clear.
11-21-12 (Thanksgiving wk) $40.00 taken out of my account anyway.
11-26-12 I called CS and spoke with Megan witch put me through to the supervisor Carla. She said
she would pull the records within 24-48 hours to verify my story.
11-28-12 called CS spoke to Carla again. She tried to twist the story and I was very mad and told her I wanted a copy of the phone recording, and I was going to file fraud charges with my bank. She said she would refund my money within 3 business
days. She want me to return my toll tag that day so I GPSed it after work but I couldnt find it.
11-29-12 $40 more
taken out of my account. Called to CS center and they said she threatened me
that if I didnt return the card she would charge my account again and thats a lie.
I asked for my account to be closed. I can be invoiced. You can mail the tag into the office per the website.
They took my living. I can't even get groceries or my prescriptions filled.
I filed with my bank. I have to call all the businesses I have set my bills up to auto pay and set up another way to pay them until my new card comes in the mail.
This report was posted on Ripoff Report on 11/29/2012 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/NTTA/Plano-Texas-75093/NTTA-North-Texas-Tollway-Authority-Unauthorized-withdrawals-from-my-checking-account-Plan-975716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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