- Report: #1045197
Report - Rebuttal - Arbitrate
Complaint Review: NTXTOOLS.COM
NTXTOOLS.COMECM7125 Seattle, WA 98124-1626 Internet United States of America
NTXTOOLS.COM Network Tools Warehouse ordered $2.08 ac drier pigtail. given no order status, etc 2wks no part, told when recd from other supplier part shipped been backordered, Internet
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Amazing that it cost more than $10 to ship a $2 part and it takes more than 2 weeks to get it. I had a windshield sent to me from Washington State to Ga via freight and it only cost me $9 to ship and only took 5 days to get here. My issue is that if something is gonna be on back order for 2 weeks, let the customer know so they have options to get it sooner or whatever is necessary, then if it takes 2 wks or more, it's their issue.
This is an issue from the seller, not knowing what they are even doing. Unfortunately, I can't get a refund for the abt $13 (a $2.08 part with a massive shipping charge unless I pay all the return shipping and i'll, of course eat the initial shipping) because the part didn't cost anything compared to the outrageous shipping cost. Anyway, they didn't steal my $ unless the part never shipped, but I will report it if the item doesn't show a ship date and time congruent with their claim to have shipped it a short time ago today.
Anyway, I won't order from them again bc they completely left me in the dark on backorder status and an approximate date I would receive the item. Everywhere else I order from sends me a response within a couple hours if they can't fill the order within 24 hrs and often they advise me that they are going to have what I need sent directly from their supplier, but they still supply me with tracking info, etc as soon as the item/s have shipped.
In the last 3 months, I have spent several thousand $ on internet based companies and always give some sort of feedback. Fortunately for most of them, it always seems to be very positive. I hate to speak badly of anyone's livelyhood as I understand things can happe and I am a very patient person, but I do need to be informed of any situation such as this, rather than wasting my time and waiting for something to be here for a vehicle I have to drive every day.
This report was posted on Ripoff Report on 04/22/2013 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/NTXTOOLSCOM/internet/NTXTOOLSCOM-Network-Tools-Warehouse-ordered-208-ac-drier-pigtail-given-no-order-status-1045197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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