• Report: #704478

Complaint Review: NU LOOK Seal Coating Co

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  • Submitted: Wed, March 09, 2011
  • Updated: Thu, February 14, 2013

  • Reported By: Old Dave — Chepachet Rhode Island USA
NU LOOK Seal Coating Co
356 George Washington Highway Smithfield, Rhode Island United States of America

NU LOOK Seal Coating Co NU LOOK Seal Coating Co Inc Poor workmanship, poor materials, poor customer service Smithfield, Rhode Island

*Author of original report: NULOOK Lies

*UPDATE Employee: Resolved Dispute

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I hired NU LOOK Seal Coating to put in an asphalt driveway. I specified I wanted heavy duty for large trucks to use. He recommended 4 inches of heavy binder and 2 inches of top finish. I had him do the job. He had his crew come back the next day to complete the details and they marked the driveway up badly with a skid loader doing back fill. I called the owner David and he came out to inspect the damage his crew did. He promised me to do a full seal coating as soon as the driveway set for a few months. We stayed off the driveway the recommended day to let it cool and set up.  2 days later I parked my wife's Kia Rio in the driveway and it sunk in on all four wheels and left an impression.  This continued with any vehicle. If I turned the wheels in my pickup without moving, it scrubbed a hole into the driveway 1/2 inch deep. I called Dave at Nu Look and told him all the trouble I was having. He promised to come out and check it. That was the last time he ever returned my call.  Six months after having the driveway installed, I was using a compact tractor to move some shavings and the back wheels spun like I was in mud and dug down 3 inches. I had to get the pieces of asphalt and a tamp and try to repair the damage. I filled a claim with the Better Business Bureau. He didn't even respond to them. The thing that kills me is he is now advertising an A+ rating with the BBB. I called them to see what happened to my complaint and they told me after 2 years they discard it and restore the companies rating. I have spoken to other people that told me they had the same soft material applied on their driveway.  As an experiment, I went to a local Dunkin Donuts that recently opened. I pulled in on their new driveway with my pickup and sat there turning the wheels back and forth and got out to examine it. Not a mark! Apparently, if you get a good company, they can give you a quality job. I paid approximately $10,000 for my driveway and specified I wanted the top of the line, heavy duty.  I got junk.  Don't you make the same mistake.

This report was posted on Ripoff Report on 03/09/2011 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/NU-LOOK-Seal-Coating-Co/Smithfield-Rhode-Island-02917/NU-LOOK-Seal-Coating-Co-NU-LOOK-Seal-Coating-Co-Inc-Poor-workmanship-poor-materials-poor-704478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

NULOOK Lies

AUTHOR: Old Dave - (USA)

I was interested to see that NULOOK has filed a rebuttal saying the problem has been resolved. I am the consumer who was ripped off and I was never contacted. Nothing has changed. David, the owner avoids me like the plague. He has not called or made any attempt to resolve this long standing problem. If they did resolve a problem, it wasn't with me. Probably another customer they blessed with their shabby service. Hey David, if you want to resolve it, go to Pulaski Rd and fix that customer's problems. I have called his business many times and he has never returned my calls. As far as he super BBB rating, I already explained they routinely remove complaints after two years and restore the businesses rating. That is even with an unresloved complaint the company would not even discuss with the BBB.
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#2 UPDATE Employee

Resolved Dispute

AUTHOR: MRW - (United States of America)

In response to the following report, Nu-Look Sealcoating stands behind its quality workmanship, long standing reputation and professionalism. We continue to maintain our A++ Better Business Bureau rating servicing more than 1000 customers per year in the northeast.

In regard to this report, in 2011 it was addressed with the customer and all areas of concern with this misunderstanding were rectified. For further information please visit our website at http://www.nulookinc.com
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