- Report: #602687
Report - Rebuttal - Arbitrate
Complaint Review: NWVDirect.com - New World Video Direct
NWVDirect.com - New World Video Direct1893 W. 8th St., Brooklyn, NY 11223 Internet United States of America
NWVDirect.com - New World Video Direct NWVDirect.com Fraudulent return policy, bait-and-switch Internet
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I ordered a Canon 500D close-up filter from their web-site. A day or so later, a rep called to say it was backordered, but they have a superior item for more money. I asked about the return policy if it's not as I want, and he said it could be returned within 21 days.
I received it and decided it was not as I wanted, and could have bought the same item elsewhere for less. Also that other sellers had my original item available. I called to get a RMA# and was told that lenses could not be returned, and that it said so on their web-site.
Their web-site says "21-day satisfaction gurarantee" on the item page, but negates it in the fine print of their policy page. After several emails and 2 phone calls, they said they could check the transcript of the call. I didn't realize I had been recorded!
They are very difficult to do business with. I wish I had checked out this site and the numerous complaints all over the net before I bought from them
This report was posted on Ripoff Report on 05/12/2010 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/NWVDirectcom-New-World-Video-Direct/internet/NWVDirectcom-New-World-Video-Direct-NWVDirectcom-Fraudulent-return-policy-bait-and-sw-602687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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