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  • Report: #1038560

Complaint Review: NYCO-SYSTEMS

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  • Submitted: Wed, March 27, 2013
  • Updated: Wed, March 27, 2013

  • Reported By: Aaron MSPR LLC — Southgate Michigan
NYCO-SYSTEMS
201 East Second Street Rialto, CA 92376 Rialto, California United States of America

NYCO-SYSTEMS Extremely poor communication, customer service, and very slow response time Rialto, California

*REBUTTAL Owner of company: poor customer service!?!?!?

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Very disorganized, non commutative, non responsive and poor customer service.  I would not recommend anyone send their repairs to this company.  We had the unfortunate experience to send a power supply there for repair.  We shipped the unit to their facility via UPS, I had to contact the company 24 hours after the unit was delivered to confirm they received it.  I was told they did have the unit but it would not be evaluated for 10 business days.  I called back to have the item returned to send to another vendor for a quicker turn around time.  Per their company policy, they will not ship on the customers Fedex or UPS account, which is fine, so they faxed me a Credit Card Authorization Form to fill out.  I am on the east coast so I received it after hours and faxed it back the next business day with instructions to ship the power supply back via Next Day Services.  It is now three business days later and I still do not have my power supply.  I have email the website, no response.  I have called multiple times (15 times in a 24 hour period) and been bounced around their phone system where I was sent to an extension with no voice mail seven (7) times (counted), twice I was able to leave a voice mail (still no response).  I reached a live human only three times who could not give me any tracking information nor the status of the shipment and transferred me to an extension with no voice mail (4 times) and again twice with an extension that I was able to leave a voice mail with no response.  Bottom line is this, my company will never do business with them again.   

This report was posted on Ripoff Report on 03/27/2013 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/NYCO-SYSTEMS/Rialto-California-92376/NYCO-SYSTEMS-Extremely-poor-communication-customer-service-and-very-slow-response-time-1038560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

poor customer service!?!?!?

AUTHOR: Adam - ()

So basically Arron Wagner, what you are saying is that whenever a customer calls no matter how many times (even if its 15 + in a 24 hour period) we should answer the call?? Hmm NO that is not happenening. We have limited staff and regular business hours and we operate between 7AM and 3:30 PM.

You did not send the power supply to us as a rush repair therefore it is put into the queue to be evaluated as a first come first serve basis. So to expect us to to evaluate your item immediately upon arrival is nonsense.

 

We did notify you via email that we recieved your item from UPS/fedex as soon as it was delivered and un-boxed.

Also, we did talk to you several times (we have a log and notes). Everytime you called you demanded an update. We also asked you nicely to stop harrasing us. What are we supposed to do? ignore all of our other customers so we can continully take your call so we can tell you the same thing we just told you 30 minutes ago!?So of course we will IGNORE your phone call (we do have caller ID) and let you stay in the call tree.

Arron Wagner, you remind me of my kids on a road trip repeated asking "are we there yet ".

 

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