- Report: #1000584
Report - Rebuttal - Arbitrate
Complaint Review: NZXT
NZXT11581 Federal Dr. Internet United States of America
NZXT Approved & received the return of my defective item BUT NEVER sent replacement as PROMISED. Internet
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After contacting NZXT's support center online on Nov 7, 2012, I was finally replied to on Nov. 20, 2012 and authorized an RMA (return merchandise authorization) approval and was instructed to ship my item back to them and then a replacement item was to be shipped back to me within 2-3 days, however my item was never replaced and all e-mails/facebook messages/phone calls to them have since been ignored and never replied to; not even a reply indicating they are busy, or have been looking into the replacement; the ball has been completely dropped and I've lost out on an item I paid $72.35 for.
This report was posted on Ripoff Report on 01/21/2013 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/NZXT/internet/NZXT-Approved-received-the-return-of-my-defective-item-BUT-NEVER-sent-replacement-as-PR-1000584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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