- Report: #931501
Report - Rebuttal - Arbitrate
Complaint Review: Namco Branch Brook
Namco Branch BrookInternet United States of America
Namco Branch Brook VERY UNPROFESSIONAL and they do NOT care about their customers once the sale is done! Internet
*Author of original report: Apologies go the Head Quarters of this company
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Now, barely 3 months after I bought the pool, the pump won't work! I called them and they want us to wait a whole week and go all the way to NJ from NY so they can "have a look" at the pump and try and fix it, but, obviously, if they don't manage to fix it, I would have wasted time and money for NOTHING, because as it stands, these "PROFESSIONALS" do not keep extra items in stock, and since the selling of the pool season is over, they do not carry any more 2hp pumps, and they won't have any until next year! They want to give me a 1hp pump and refund me the difference, even when they admit themselves that for the size of my pool, a 1hp won't do anything! What is that all about??? Then I call the store where I bought it from, and this girl tries to brush me off like I am noone and like she doesn't care, and because I tell her that she cannot brush me off like that, and I raise my voice a little, she says "BYEEEEEEEEE" and she hangs up on me! I am DISGUSTED! Even if you try to call the corporate office, THEY BRUSH YOU OFF TOO! They don't care as long as they have their money!!!!!!!!
DO NOT BUY FROM THESE PEOPLE, they play it nice till they get your money, and then leave you out there in the cold! I will try my best to get them to pick up the pool and give me my money back, because I really do not want to deal with such people or whatever you wanna call them, ever again!
This report was posted on Ripoff Report on 08/23/2012 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Namco-Branch-Brook/internet/Namco-Branch-Brook-VERY-UNPROFESSIONAL-and-they-do-NOT-care-about-their-customers-once-th-931501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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