• Report: #780387

Complaint Review: Namco LLC Manchester, CT

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  • Submitted: Fri, September 23, 2011
  • Updated: Sun, August 26, 2012

  • Reported By: Diane M. — Windham New Hampshire United States of America
Namco LLC Manchester, CT
100 Sanrico Dr. Manchester, Connecticut United States of America

Namco LLC Manchester, CT Andrea Dalessil/ Manager and customer service rep Serena Blatantly sold me a winterizing pool kit under false pretenses. Blatant False Advertising! Manchester, Connecticut

*Consumer Comment: Namco's Winter Kits

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This is a case of False Advertising period! I bought a Winter Kit for closing my pool from Namco.  The box has a large green sticker on it stating "Everything you need to close your pool".  It lists the contents inside the box as being 1 5x15 Ice Equalizer, 2 bottles of Winterizer, 2 Winter tabs, 1 pump protector, and 1 cover cleaner. Who am I to question what the "winterizer" has in it and what they all do together.  I opened the box read the back of the "winterizer" which instructed me to add two gallons then add the sanitizer/shock.  I was furious that they charged me $47.00 for "Everything I needed....etc" when I could have bought just the "winterizer @ $6.00 ea. and sanitizer @ $6.00 ea." seperately. Instead I have half of what I need and paid almost twice.  My issue with Namco is that they are getting away with falsely advertising this winterizing kit as being "all inclusive for the price of $47.00".  Please do something about this!!!!   

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#1 Consumer Comment

Namco's Winter Kits

AUTHOR: The Truth - (United States of America)

Actually, the kits are a great deal I buy them every year because they are a big money saver. When purchased individually, the items are worth the following:

Winterizer x 2 @ $6 each = $12
Winter Tabs x 3 @ $6 each = $12
5x15 Pillow x 1 @ $25
Cover Cleaner x 1 @$6
Pump Protector x 1 @ $6

For a grand total of $61 and a savings of $14.

And you really should use all the items in the kit to properly winterize. The pillow keeps the ice from forming a solid sheet which could push the walls of your pool and cause damage.
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