E-mail site guaranteed Dachschund Training Book which would help you with training your dachschund and housebreaking. Special offer price was 29.95. When I paid my money and went on the website expecting to read a "book", the material I found was limited information that I could have obtained from my local libarary or vet. Expressing my disappointment, I e-mailed them to cancel my membership to the site and asked for a refund of my money. I received an e-mail back stating I needed to follow specific instructions to receive a refund or cancel. I was told to send an email to firstname.lastname@example.org
When I did this I received the address of a person in India and was told that I was to write this person include the paypal name and account number used. When I expressed this concern to Paypal they said to write to the address to request a refund but to only give them my name and e-mail address as that is what they would send them as identification for my payment.
I also phoned the Los Angeles phone number and a man with an Indian sounding accent answered the phone with just a "hello" and when I inquired about the dog training institute he stated he was only the technical support person and asked me to call back in the morning when someone would be there. I asked him why I had to request a cancellation and refund from an address in India he stated that that was their back office. Since then I have done more research on the internet and found several websites for different breeds of dogs listing Nancy Richards as the director. There are three different pictures of people claiming to be Nancy Richards. Although they may all be the same person (I can't really tell - all different poses and different hair styles but the same mouth features and eyebrows - you would have to look at the websites and judge for myself. I tend to think at least two of them are different people.
Paypal told me I could file a claim with internet fraud or the FBI fraud department but I am not sure of what I am going to do yet. I just want to make other people aware of what a ripoff this website is and not to waste their money.