- Report: #686811
Report - Rebuttal - Arbitrate
Complaint Review: Napa
NapaMarana, Arizona United States of America
Napa Ripoff on auto parts Marana, Arizona
*REBUTTAL Owner of company: INACCURATE!
*Consumer Comment: Wrong company
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Recenty my lights on my 1996 Chev 3500 failed and would not work. I took the truck to the Napa dealer here in Marana. They checked out the problem and told me that I would need a new Multifuction switch and that it would cost me $460.00 my total bill came to $872.00 for the repair. After I received my truck back I discovered that my interior lights no longer worked and my auto start also however the head light problem was fixed. I took my truck back to have these problems fixed and they were not but they attempted to charge me again $72.00 dollars.
I was upset so when I returned home I searched the net and found that pn 26100985 only cost $108.45 not $460.00. I believe in a business making a profit but not at this rate. The work was done at the Napa dealer in Marana, AZ Pierce Automotive. Is this how Napa operates by not giving the customer quality product and a cost ripoff? I used the Napa automtives services (Cudtom Car Care) in Texarkana and they always treated me right. I will never use this shop again and will do my best to drive customers away.
This report was posted on Ripoff Report on 01/25/2011 08:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Napa/Marana-Arizona-85653/Napa-Ripoff-on-auto-parts-Marana-Arizona-686811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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