Napa Ripoff on auto parts Marana, Arizona

 Gentleman comes into our shop complaining that his headlightgs don't work and that another NAPA AUTO CARE SHOP  had replaced his headlight switch and it should be under warranty. We informed him that we were not taking appointments until a week from then because we were overloaded already. He said he couldn't continue on his trip until he got his lights repaired. We took his truck in the next day & checked it out. When we pulled the dash panel to access the light switch we found 4 identical red wires had been jumpered into the harness and were not long enough to come forward with the switch so they all unplugged from the t tap connectors. We told the customer and  explained that we had no way of knowing which wire went to which terminal and it would take time to figure out. We also informed him that the dimmer (multifunction) switch was burned up and showed it to him.At that time it was unavailable from any local suppliers except the dealer. He was informed of all of this and ok'd the job The price he paid is exactly GM list! the labor for changing it was by the book! He was unhappy with the price of the switch but agreed to it as he was in a hurry and wanted to leave asap. He also brought the truck back the next day and we were able to get his running board lites to work. I explained that we rechecked all that we had done & been near and that  his remote start was on a completely different circuit and i had nothig to go by without the paperwork for it. he said he would bring it but all he brought was the owner's manual with NO wirirng diagrams or trouble shooting charts. He  is comparing an aftermarket -probably chinese made  part to a factory part and he questions quality?

Pierce Automotive is not part of NAPA