• Report: #949676

Complaint Review: Nate Brickner, Superior Pools

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  • Submitted: Tue, October 02, 2012
  • Updated: Tue, October 02, 2012

  • Reported By: Tori — Cincinnati Ohio United States of America
Nate Brickner, Superior Pools
7132 Cincinnati-Dayton Rd, Suite 800 West Chester and Lima OH, Ohio United States of America

Nate Brickner, Superior Pools installed vinyl liner pool and did not complete job, six months later still have items to address West Chester, and Lima OH, Ohio

*REBUTTAL Owner of company: The real story

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Superior Pools of West Chester Ohio, not Superior at all!
 
My Husband and I used Superior Pools of West Chester (Nate Brickner owner and person we dealt with from the get go) to install a 30 x 14 gemini shaped pool. Signed contract 3/16/12, paid deposit. Ran into permit problems because they have not dealt with hamilton county previously, or so Nate says. Needed elevation on the plans, which for some reason took 1 1/2 months to get right. Looking online via Hamilton countys permit tracking site the cause was due to lack of detail on permit application, which lead to the permit needing to be resubmitted more than once and delay after delay.

Finally digging took place 5/30/12. But not with out its delays!!! That took one day then the project came to another halt. What ever reason poor management, lack of communication (which was constant through out the whole project!). [continued below]....
.....  Here we are October and the project is still not complete! Concrete guys got stain (we used their concrete guys - Cox Concrete) on the white steps and the swimout (to top it off a metal brush was used to get the concrete stain off the steps and swimout which left hundreds or so metal bristals in the pool and on the steps to rust!!!! Then to make matters worse the metal brushes they used on the steps and swim out rubbed the texture off !!!

 Now there are smooth areas on surfaces that are supposed to have texture), there are pebbles under the liner, foot prints in the vermiculite at the deep end!!! Sharp metal edges on the swim out, edges on side of swimout and steps are a mess and unfinished, caulk around the swimout jets are a mess. Last but not least during a delivery our driveway was damaged and to this day 10/2/12 stills has not been fixed. This whole process has been a nightmare from the get go. Wish to hell I would have never used them.

 We did our part and paid as requested, however Nate can not seem to get his act together to complete the project. There was no pride in their work as it shows in their lack of attention to detail. The lack of quality speaks for itself. I guess that is what happens when the owner does not care and he uses subs that careless as well. Please think twice before using this company for a pool installation. I have no idea how reliable they are for pool mainenance or repair but i am one homeowner that will never do business with them again. The only thing reliable about Nate Brickner, Supieror Pools of West Chester is that they are UNRELIABLE!!!!!
 
 To add insult to injury we are into October, I cant get Nate out here to close the pool and install safety/winter cover!  I know there are other homeowners out there that have a bad experience as well.  Dont believe for one second that this guy is going to make it right.  He has no intention of doing so.  Next step.... lawsuit.  

This report was posted on Ripoff Report on 10/02/2012 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nate-Brickner-Superior-Pools/West-Chester-and-Lima-OH-Ohio-/Nate-Brickner-Superior-Pools-installed-vinyl-liner-pool-and-did-not-complete-job-six-mo-949676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

The real story

AUTHOR: Nate - ()

If you would like to know the real story please contact me at customerservice@superiorpools.us   She had our main competitor out to try and pick our pool a part and they told her they didn't see a problem. 

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