- Report: #474087
Report - Rebuttal - Arbitrate
Complaint Review: National Access Long Distance
National Access Long Distance2033 Gateway Place 5th Floor, San Jose, California U.S.A.
National Access Long Distance False Identification - May Be A Rip-Off San Jose California
I was transferred to another person who recorded my responses. At that time I finally understood that I was authorizing a change. I completed the call, but as soon as I got off the phone I called the AT&T number on my phone bill to get a confirmation. Of course, I had been lied to. The woman had misrepresented herself. She did not work for AT&T, AT&T was not making changes, and no letter had been sent.
I had faced switching problems at another company before, so I had thought I had been careful to request a "Pick Freeze" when we switched to AT&T, but it turned out that they had only put a block on our lines (to prohibit other companies from adding additional fees to our lines.)
The CSR was able to put a "Pick Freeze" (requires written confirmation to change carriers) on our lines immediately to ward off the changes. I made cetain she did it on all of our lines.
I hope this works to ward off the rip-off from National Access Long Distance. Even if it were true that they did offer less expensive service I would not want to use them because of their deceptive practices.
Sue in sc
Greenville, South Carolina
This report was posted on Ripoff Report on 07/28/2009 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Access-Long-Distance/San-Jose-California-95110/National-Access-Long-Distance-False-Identification-May-Be-A-Rip-Off-San-Jose-California-474087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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