• Report: #216947

Complaint Review: National Actions Financial Services

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  • Submitted: Sat, October 21, 2006
  • Updated: Sun, May 20, 2007

  • Reported By:W Monroe Louisiana
National Actions Financial Services
165 Lawrence Bell Drive Suite 100 Williamsville, New York U.S.A.

National Actions Financial Services - NAFS rude, obnoxious, arrogant, harrassing idiots ripoff Williamsville New York

*UPDATE Employee: i will personally forgive your late fees and interest if you call me!

*Consumer Suggestion: Cheryl, the solution here is very simple to stop N.A.F.S.

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This company has to be the rudest collection agency ever in existance. They call your home, your job or wherever they think you may be (in church if they knew the number). Chase Bank is the creditor in which they are calling for. I have a problem with Chase that I have been dealing with Chase. They breached my privacy with my 10 year old son. I have asked for nothing more than an apology and a reduction in late fees resulting in the matter I'm speaking about.

Chase turned my credit card account over to this "NAFS" company and these people have to be the rudest, most harrassing people ever. As one lady said on here, they use profane language when speaking to you, tell you to pay your "damn" bills. Just yesterday, they somehow received my work phone number. They called me 3 times in less than 20 minutes. I explained to them the first time they called, that I could not receive personal phone calls at work and I could NOT discuss this matter with them during working hours. He (the collector, Mr. Porter) refused to take no for an answer, so I hung up. He called again and I told him the same thing again. I told him that I "demanded" him to stop calling my job and he told me "Don't demand me to do anything, pay your "damn" bills."

I don't have a problem with paying my bills, just this one. I would even pay this bill if I could get an apology from Chase, and they lowered the late fees from this bill. I wasn't asking too much, since they caused my brother to hate me thinking I was trying to take money from HIS checking account in MAINE when I live in LOUISIANA to make a payment.

I feel that Chase did me wrong in breaching my privacy and I have even offered to pay a monthly payment to this "NAFS" association, but they didn't want to accept my payment arrangements. He told me that "there wasn't a snowball chance in hell" they would accept my payments. Well, my theory is....."Some money is better than none at all".

I can understand how collection agencies work, but this one goes a little beyond what is commonly known as "civilized". You aren't going to get payments out of me by treating me like I'm a piece of pooh. I can only do what I can and if that's not good enough, I don't know what to tell ya. But something really needs to be done about the excessive harrassment.

Cheryl
W Monroe, Louisiana
U.S.A.

This report was posted on Ripoff Report on 10/21/2006 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Actions-Financial-Services/Williamsville-New-York-14221/National-Actions-Financial-Services-NAFS-rude-obnoxious-arrogant-harrassing-idiots-ri-216947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

i will personally forgive your late fees and interest if you call me!

AUTHOR: Nathan - (U.S.A.)

I am an employee of NAFS and have been for almost 2 years now. I would like to first take a moment to explain that we are a debt collection agency. We are not out there to embarrass innocent people. Our goal is to help keep interest rates down by collecting on unpaid debts. We work in a large office with almost 1000 people working there. It is expected that when you have 1000 people doing the same job a few of them are going to be bad seeds. However there is a lot you should all know...
1. We can not offer a debt management company or an attune any settlement that we cant offer you directly. We are allowed to offer a settlement based on a client aggregate regardless of who is asking for it so save your money. No need to pay a settlement company 15% of your total debts up front and a 150$ monthly fee so they can take $4,ooo of your plus over $1,000 to settle a $20,000 acct for $11,000 costing you over $16,000... we could have just given you the same deal for the $11,000. They are the real thieves preying on people who just are afraid to pick up the phone
2. We don't call people who can't pay. The only people who get calls more than once a week are people who judging from their credit reports can pay. Otherwise we wouldn't waste our time.
3.if you call us and inform us of your personal hardships we will do everything in our power to put something together that works for you... if it doesn't work for you it doesn't work for anyone.
4. I am always willing to help with anyone who is having a hard time. I am a single father who has just as much a hard time as anyone else so I can always help anyone who is willing to help themselves. If you are not happy with the treatment you are receiving than ask for extension 2501 and ask for Mr. Binder and I will gladly see to it that any rude collector so reprimanded and that you are treated with the fairness you deserve.
-Mr. Binder x2501
Ps. any of you who work in an office of more than 10 people know that there are always going to be bad eggs in every company, tell me about my bad eggs and I will help you with your debt.
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#2 Consumer Suggestion

Cheryl, the solution here is very simple to stop N.A.F.S.

AUTHOR: Steve - (U.S.A.)

Cheryl,

You have rights under FEDERAL LAW. It is called the FDCPA and it allows you to request a CEASE COMMUNICATIONS.

In this letter clearly inform them that all communications from them are to stop immediately and any further calls to your home or work or to any of your relatives or freinds will be met with a lawsuit and criminal harassment/stalking charges.

Send this letter by certified mail, return reciept requested. Put the certified# on the letter itself and make a copy for your records.

Also make copies of this letter and send it regular mail, and pound all fax machines they have with it if needed. Then they can't say they didn't get it.

Here is the info on them:
Agency Details:

National Action Financial Services, Inc.
165 Lawrence Bell Dr Ste 100
Williamsville, NY 14221-7817
Phone: (716) 565-1020
Fax: (716) 565-1035
Web Address: www.sitel.com

Head Debt Collector:
Michael W. Fletcher - CEO
Roger E. Carney - President & COO
NAFS' Parent Company is SITEL Risk Management out of Omaha, NE

Send that CEASE COMMUNICATIONS letter today. Send it to all parties involved except the original creditor as it does not apply to them.

If they violate the request you can sue them for up to $1000 plus actual damages and costs.
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