• Report: #308993

Complaint Review: National & Alamo Car Rental - Purco Fleet Services

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, February 14, 2008
  • Updated: Mon, December 08, 2008

  • Reported By:Seattle Washington
National & Alamo Car Rental - Purco Fleet Services
136 South Main Street Spanish Fork, Utah U.S.A.

National & Alamo Car Rental - Purco Fleet Services Alamo/National Car Rental used Purco Fleet Services to gouge me $430 for a small rock chip in a windshield Spanish Fork Utah

*Consumer Comment: Don't blame or misalign Purco

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

When returning our rental car to Alamo in Idaho Falls, Idaho I mentioned that a truck had kicked up a rock which chipped our windshield. The chip was smaller than a dime and there was no crack in the windshield. Alamo asked me to file a damage report. After a week, I was called by Purco and notified that I would be billed $430 for the rock chip. They said replacing the windshield would cost $250. They added $129 for 3.5 days "Loss of Use" (at twice the daily rental rate). Just for kicks they would throw in a $50 Administration Fee. Purco is Alamo Rentals collection agency. Whatever excess Purco collects above what they recover for Alamo is Pure Profit. When I spoke with my insurance agent he said that Purco is known for this exorbitant "Recovery" tactic.

Tom
Seattle, Washington
U.S.A.

This report was posted on Ripoff Report on 02/14/2008 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Alamo-Car-Rental-Purco-Fleet-Services/Spanish-Fork-Utah-84660/National-Alamo-Car-Rental-Purco-Fleet-Services-AlamoNational-Car-Rental-used-Purco-F-308993. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on National & Alamo Car Rental - Purco Fleet Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Don't blame or misalign Purco

AUTHOR: Pantherjad - (U.S.A.)

This is the reason you should purchase the damage insurance for rental cars, it's usually only like $20-$30 and would have saved you hundreds. Replacing the windshield is obviously the safest course of action and the only real way to restore the windshield to perfection after the chip. However, a more practical course of action is the quick rock chip repairs they can do for quite cheap. But the rental car company wants as much money as possible. You can't listen to what the sales and customer service reps at these places say. They want to please you not enforce the terms of the lengthy contract you signed. Instead they outsource the enforcement of the contract to a third party so they (Rental Car Company) A)doesn't have to seem like the bad guy. and B) doesn't have to pay to run a collections program.

I know PURCO well, my friend owns it and many others work there. They are great, honest, upstanding people. It is unfair to pull them into this and malign them. It is not their fault the rock chip appeared there, nor is it their fault you didn't purchase the damage coverage. The rental car company is merely exercising its legal authority to collect from you on damages via a third party agency. If you are upset then take it up with the rental car company. They are the ones trying to charge you for a small rock chip, not PURCO. This is like blaming the police officer for arresting you when he is merely following the warrant order of a Judge. Blame the judge for bad judgement, not the officer for mere enforcement.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.