SPECIAL UPDATE: September 23 2011: NAPW - National Association of Professional Women remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. NAPW - National Association of Professional Women is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report Investigation:
To date, NAPW - National Association of Professional Women has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, NAPW - National Association of Professional Women has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever NAPW - National Association of Professional Women remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to NAPW -- National Association of Professional Women
for its Commitment to Excellence in customer service.
Rip-off Reports investigation of NAPW uncovers an ongoing commitment to total member satisfaction. This means that members and prospective members can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. More importantly, NAPW is committed to protecting the value of its memberships by safeguarding its reputation through a guarantee of 100% customer service satsifaction. NAPW has listened carefully to what prospective members are saying, and has created a new, responsive program to ensure that its customer service representatives provide total satisfaction. When a company pledges that your concern will be heard by its highest-level executives, you know it is serious about your satisfaction!
One top executive of the company stated to Rip-off Report that, "NAPW and its President, Matt Proman, understand that the value of its membership is enhanced when the organization's reputation is sound, and, to that end, NAPW has committed to a program of total customer satisfaction. Anyone, whether a member, prospective member, or any other interested person, can have the ear of the company President and General Counsel simply by sending a comment to email@example.com. Commitment of this type is extraordinary in any business, and we chose to take this step to demonstrate to the public our commitment to total satisfaction."
Rip-off Report has confirmed that NAPWs approach to business includes a total customer service quality assessment. The result of which has instilled in the company's customer service representatives a hunger to provide the best possible customer service experience. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
It is our opinion that members and prospective members can feel confident that membership in NAPW provides the type of professional development opportunities women can use to take the next step in their careers. NAPW has tens of thousands of satisfied members whose professional lives have been enhanced by their membership.
NAPW recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation NAPW has made organizational changes allowing members and prospective members to rest assured that the company is committed to a 100% positive customer service experience.
In summary, after our investigation, which included discussions with NAPW Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.Read more about NAPW National Association of Professional Women Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
National Association Of Professional Women-NAPW-Matt Proman not getting paid overtime,matt proman is a p***k, NAPW IS A SCAM Garden City New York
When i got the call from NAPW i was excited to hear that there was a company that is all about women. I came in for an interview and was hired on the spot. They said they were behind on data entry and that i would start to enter them in untill they were caught up. So i agreed and started doing data entry. So 3 weeks passed and im still doing data entry. I was asked to come in on a saturday and enter in the cards. i came in for about 5 hours. it took them 3 WEEKS to pay me my overtime. Matt Proman is the owner of this company.
After working there i decided to google my boss's name. To my surprise alot of bad stuff came up about him. There was a temp answering the phones and being the receptionist. So when she would leave for her break i would be up there. One Friday i was asked to work late on the following monday and tuesday and i would be getting paid time and a half for it. So that week comes and i worked a total of 16 hours overtime and didnt get paid for 1 hour. I was told that since im on salary pay i wouldnt be getting paid. But i was told i was.
So Matt Proman decided to pick me to run his stupid errands. I went to make keys for the bathroom and he gave me 50$. When i paid for the keys i put in $4.00 because he didnt give me enough. So he still owes me $4.00. I also drove to farmingdale and other places with long distances and wasnt reimbursed for my gas. I quit yesterday.
While i was there yesterday morning, Matt asked me to go pick up his keys he left at a restaurant he was at the night before. But he didnt ask me, he demanded that i go. "GO NOW, LEAVE NOW" that was his exact words. So i told the HR Manager, (which is his best friend) that i didnt have gas in my car to go. I didnt want to go because i Knew i wasnt getting paid for gas. So she told him that she would go and he said no ill just go. He gets back to the office like 20 mins later and i said im sorry i didnt have gas, He says exact words "DONT BE SORRY, YOU KNOW YOU REALLY SCREWED ME OVER." I just shook my head and laughed.
NAPW is a scam. Matt Proman hires all his friends and they are all shady. Just beware and do some research before you accept the membership.
Long Island, New York