• Report: #426877

Complaint Review: National Association Of Professional Women (NAPW)

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  • Submitted: Sat, February 21, 2009
  • Updated: Fri, April 24, 2009

  • Reported By:Ann Arbor Michigan
National Association Of Professional Women (NAPW)
1305 Franklin Avenue, Suite 300 Garden City, New York United States of America

REVIEW: NAPW members, feel safe confident & secure when doing business with NAPW -- National Association of Professional Women -- and its President, have implemented a program of awareness, training and oversight to guarantee positive interaction with all prospective members. Garden City, NY
*UPDATE: Ripoff Report REVIEW - NAPW recognized by Rip-off Report Corporate Advocacy Program as a safe business service - NAPW pledges to always resolve any issues, feel confident & secure when doing business with NAPW

*UPDATE EX-employee responds: NAPW is an expensive waste of money to make women feel special.

*UPDATE EX-employee responds: 100% True!

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SPECIAL UPDATE: October 13 2012: NAPW - National Association of Professional Women remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. NAPW - National Association of Professional Women is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, NAPW - National Association of Professional Women has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, NAPW - National Association of Professional Women has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever NAPW - National Association of Professional Women remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 NAPW - National Association of Professional Womenis Rip-off Report Verified
Ripoff Report REVIEW:

Editors UPDATE: Positive Rating and Recognition has been given to NAPW -- National Association of Professional Women for its Commitment to Excellence in customer service.

Rip-off Reports review of NAPW uncovers an ongoing commitment to total member satisfaction. This means that members and prospective members can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. More importantly, NAPW is committed to protecting the value of its memberships by safeguarding its reputation through a guarantee of 100% customer service satsifaction. NAPW has listened carefully to what prospective members are saying, and has created a new, responsive program to ensure that its customer service representatives provide total satisfaction. When a company pledges that your concern will be heard by its highest-level executives, you know it is serious about your satisfaction!

One top executive of the company stated to Rip-off Report that, "NAPW and its President, understand that the value of its membership is enhanced when the organization's reputation is sound, and, to that end, NAPW has committed to a program of total customer satisfaction. Anyone, whether a member, prospective member, or any other interested person, can have the ear of the company President and General Counsel simply by sending a comment to feedback@napw.com. Commitment of this type is extraordinary in any business, and we chose to take this step to demonstrate to the public our commitment to total satisfaction."

Rip-off Report has confirmed that NAPWs approach to business includes a total customer service quality assessment. The result of which has instilled in the company's customer service representatives a hunger to provide the best possible customer service experience. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.

It is our opinion that members and prospective members can feel confident that membership in NAPW provides the type of professional development opportunities women can use to take the next step in their careers. NAPW has tens of thousands of satisfied members whose professional lives have been enhanced by their membership.

NAPW recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation NAPW has made organizational changes allowing members and prospective members to rest assured that the company is committed to a 100% positive customer service experience.

In summary, after our review, which included discussions with NAPW Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read more about NAPW National Association of Professional Women Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

National Association Of Professional Women NAPW - Owner Just another in the long line of scams... Garden City New York

Where do we start with Mr.? Well, first of all he's a high school drop out - now there's nothing wrong with that alone, but when its coupled with trying to cheat on a Series 7 exam, and setting up countless faux-professional organizations to scam hardworking people out of their money, that's where I have a problem.

Google it and you'll see, tried to cheat on a Series 7 exam, paying someone smarter than him (probably not too hard to find) to take it in his place. "NASD filed a complaint against in July 1997 alleging that arranged to have an imposter take the Series 7 Qualification Exam on his behalf in March 1995 and that failed to respond to NASD requests for information related to the investigation of that allegation."

next scam (that we know of) came in the form of a Manchester Who's Who business in which he hired "sales professionals" (if you could read a script and didn't mind scamming people out of their money, you were hired!) to solicit to those worthy of notation in this "prestigious" publication (no offense to anyone in the following fields, but I don't see why secretaries, custodial workers, and medical assistants should be included in this - which they were).

When trouble hit there, moved on to his most recent and disgusting scheme, the National Association of Professional Women. Now I am all for an organization that is all about empowering women, but not like this. First of all, NAPW was not born out of a sincere effort to help professional women further their success, but only to further. They buy your information, pressure you into a sale, and then charge you $19.99 for shipping and handling (check the postage, its about $2.00 - the handling is the receptionist complaining about breaking a nail from stuffing too many envelopes.) This man thinks of nothing but dollars and cents...that, and how many of his employees he can hook up with. If you were to take a look around the office, you'd see they only hire good-looking women (some barely out of high school). (Hmm...I wonder why the receptionist makes well over 50 grand a year?!?!?)

Speaking of NAPW employees, here's the scoop on them. Craig Bifulco is old high school buddy and has been riding those dirty coattails for over ten years. Bifulco handles all of the calls to women who were pressured into purchasing this "membership" but come to their senses and decide to cancel it. When he is rude or obnoxious, a regular occurrence, and a member asks to speak to his supervisor, she is patched through to the receptionist and then Mark/Nick/Andy or any other BS name - this is in fact Bifulco putting on a fake voice and repenting for his "employee's" actions. Cindy Burens in marketing and PR has the intelligence of a cardboard box, but shes gorgeous and bubbly and people would rather look at her than, so that deserves a cool 80 grand a year, right?!? Of course. Then there's Julie O'Grady, in human resources. She's got no HR background at all, and simply trolls around monster and carreerbuilder all day for someone, anyone to hire...requirements are minimal (speak english, can read a script, pushy enough to make a sale, no soul etc..) Then when they come in to interview, she makes fun of them when they leave the room, laughs at their clothes, and sometimes simply refuses to meet with them because they "look weird". Oh yes, NAPW is all about helping women!

How I have come to get this information is irrelevant, I just know that it's true.It all boils down to this, if you get a mailing or call from the National Association of Professional Women, throw it out or hang up (or curse them out if you feel so inclined)! You have not been specially selected as a notable woman in your field (those teaching assistants and video store workers who have been contacted can probably vouch four this). They pressure you into a sale on the spot (so you don't have time to research and see them for what they are!) Your information has been bought from some other shady company and you are being SCAMMED!

K. S. Ann Arbor, Michigan
U.S.A.


This report was posted on Ripoff Report on 02/21/2009 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Association-Of-Professional-Women-NAPW/Garden-City-New-York-11530/REVIEW-NAPW-members-feel-safe-confident-secure-when-doing-business-with-NAPW-Nation-426877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

NAPW is an expensive waste of money to make women feel special.

AUTHOR: Anonymous - (U.S.A.)

I am an ex-employee of NAPW. While I do not wish to bash Matt Proman and dig into his personal life and insult him, I do want to say that for $89, you get the same benefits of the one costing $689. I am still not clear as to what NAPW does provide for women as me being a shopper, I know I can find the same discounts just by doing research on my own. You still have to pay for seminars that are costly, through Padgett-Thompson, a "partnership" in which NAPW has with them. I have looked at the site myself and the "discounts" on the DVD's and books and audios look no more than a pumped up retail price only to be brought down by so called membership discounts.

I would like to say that I know all of the women mentioned on one of the rip off reports personally but one, and to come to their defense, they are out there to make a living and feed their familes. As far as I am concerned, if they are ok with what they are doing, so be it. I worked there for 6 months but decided that I could no longer read a script, my own personality and honesty is my own best sales tool. I am a relationship sales person rather than a script reader.

My suggestion for women that want to get ahead in their careers and be recognized for their accomplishments is to get out to local networking events and join different chamber of commerce chapters as well as other womens organizations that actually have local meetings. That is the best way to be in the public eye, not on a website thats pretty and really doesnt offer much if anything. If you think about it, who really knows about NAPW?
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#2 UPDATE EX-employee responds

100% True!

AUTHOR: Anonymous - (U.S.A.)

I am a former employee of the company, and what is written above, is 100% factual information detailing the company and its employees.

At NAPW, your membership runs anywhere from like $700-$90, and each membership, is pretty much EXACTLY the same. There's no difference! They accept anyone in membership, there are NO qualifications. Your name is bought, and you're accepted. Theyve gone so far as to accept people who are NOT EVEN EMPLOYED. And you will pay $19.95 shipping for something that costs them $2.00 to ship, but fret not! You're donating money to Erika's manicure fund, shes the receptionist and the one that stuff the member kits.

While Mr. Proman's background should not be taken into consideration for this new company, his history with scamming people & being a tyrant should. He's a scammer to his consumers, and an ungrateful, demanding, threatening boss. So not only should you not join the association, you certainly shouldn't apply to work there. Sales people have a quota they need to make otherwise we didn't get paid that week!

Craig Bifulco has completely ridden Mr. Promans coattails for how ever long they have been friends. They, combined, have the moral capacity of a potato. Craig lies to everyone that calls him, more often then not, even pretending to be his own boss! He is rude to customers and makes them feel stupid. But, being Matt's best friend, he can get away with anything. Including, inter office relationships. Matt's not new to that either (Any questions? See Erika -hint-)

Cindy Burns in Marketing or whatever she does has no college education and is really just someone to front the company so people think it's run by a women. Her skill set is minimal.

Julie O'Grady does just that- she makes fun of people that comes in for interviews. She sits on monster and careerbuilder all day recruiting, that's how I got sucked in. Moments after I posted my resume, I got a call from her, she made the company sound prestegious, I should have done my homework. She has no answers to any questions regarding company procedure or health benefits, she has to "get back to you" and then never does. Hunting her down is an understatement.

THey have some random male doing all the data entry for the company. Now if Craig, Cindy and Julie havent made it obvious that Mr. Proman does not have standards for his employees, this kid will prove it to you. He is rude, does not speak to anyone, and spends his many cigarette breaks outside complaining about the job and coworkers on his cell phone. Dont even try to say hi to him, he wont respond.

The only 2 administrative assistants they have spend more time socializing and fighting for Craigs attention, being that him, Matt and the data kid are the only males, and trust me, they are no lookers.

If you did fall for this scam, cancel your credit card because in 12 months you will automatically be charged a fee for next years membership! I am so grateful I left NAPW when I did because this company keeps getting awful feedback and I'd hate to be associated with it any longer then I was during my few month stint. It's not worth it. Move on. Find a reputable organization to be apart of - this isnt it. Good luck.
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