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  • Report: #368634

Complaint Review: National Association Of Professional Women - NAPW

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  • Submitted: Sun, August 31, 2008
  • Updated: Sun, August 31, 2008

  • Reported By:New York New York
National Association Of Professional Women - NAPW
1305 Franklin Ave Garden City, New York United States of America

INVESTIGATION: NAPW committed to 100% customer satisfaction. NAPW - National Association of Professional Women and its President, have implemented a program of awareness, training and oversight to guarantee positive interaction with all prospective members. Garden City, NY
*UPDATE: Rip-off Report Investigation - NAPW recognized by Rip-off Report Corporate Advocacy Program as a safe business service - NAPW pledges to always resolve any issues, feel safe, confident & secure when doing business with NAPW

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Rip-off Report Investigation:

Editors UPDATE: Positive Rating and Recognition has been given to NAPW -- National Association of Professional Women for its Commitment to Excellence in customer service.

Rip-off Reports investigation of NAPW uncovers an ongoing commitment to total member satisfaction. This means that members and prospective members can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. More importantly, NAPW is committed to protecting the value of its memberships by safeguarding its reputation through a guarantee of 100% customer service satsifaction. NAPW has listened carefully to what prospective members are saying, and has created a new, responsive program to ensure that its customer service representatives provide total satisfaction. When a company pledges that your concern will be heard by its highest-level executives, you know it is serious about your satisfaction!

One top executive of the company stated to Rip-off Report that, "NAPW and its President, understand that the value of its membership is enhanced when the organization's reputation is sound, and, to that end, NAPW has committed to a program of total customer satisfaction. Anyone, whether a member, prospective member, or any other interested person, can have the ear of the company President and General Counsel simply by sending a comment to feedback@napw.com. Commitment of this type is extraordinary in any business, and we chose to take this step to demonstrate to the public our commitment to total satisfaction."

Rip-off Report has confirmed that NAPWs approach to business includes a total customer service quality assessment. The result of which has instilled in the company's customer service representatives a hunger to provide the best possible customer service experience. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.

It is our opinion that members and prospective members can feel confident that membership in NAPW provides the type of professional development opportunities women can use to take the next step in their careers. NAPW has tens of thousands of satisfied members whose professional lives have been enhanced by their membership.

NAPW recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation NAPW has made organizational changes allowing members and prospective members to rest assured that the company is committed to a 100% positive customer service experience.

In summary, after our investigation, which included discussions with NAPW Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read more about NAPW National Association of Professional Women Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

National Association Of Professional Women - NNational Association Of Professional Women - NAPW High Pressure Bait and Switch Scam Perpetrated Against Women NEW YORK New York

The NAPW is nothing more than a classic bait and switch scam. LADIES BEWARE! This exclusive organization will flatter you and boost your ego to the point you forget the letter received regarding this organization stated it was FREE for 1 FULL YEAR. So why do they ask for $689 for an Elite Membership or $489 for the Preferred. The prices do go down from there but you are made to feel cheap and studip if you only opt for the Complimentary Membership which was originally offered to you by mail - which is why you filled out the post card to begin with.

I heard several times during this obviously scripted pitch that membership had "NO OTHER DUES OR FEES" Then how do you explain the $99 for every year after the initial signup date. They don't tell you about that fee until you have already signed up for membership and you receive your welcome letter. The sales reps will specifically tell you repeatedly that "this is a one time enrollment fee, with no other dues or fees". What a flat out lie.

The partnerships that they offer are web based - but they don't tell you that. I was under the misconception that if I went to Cosco or Target I could receive discounts with my membership ID card. Not so. Discounts are web based which I guess is fine if I did all my shopping on line, but I don't so the discounts do absolutely nothing for me. Once again misled based on my conversation.

I finally decided I should have looked up the National Association of Professional Women prior to signing on - It seems that they have several complaints against them with the Better Business Bureau - The owner, Matt Proman also has on interesting history as he was found to have paid someone to take a series 7 test for him. His fine, according to what I read was $50,000 - LOSER

Ms. Independent New York, New York
U.S.A.

This report was posted on Ripoff Report on 08/31/2008 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Association-Of-Professional-Women-NAPW/Garden-City-New-York/INVESTIGATION-NAPW-committed-to-100-customer-satisfaction-NAPW-National-Association-o-368634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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