• Report: #724674

Complaint Review: National Auto Division

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  • Submitted: Mon, May 02, 2011
  • Updated: Thu, August 23, 2012

  • Reported By: kmarie66 — United States of America
National Auto Division
Howell, New Jersey United States of America

National Auto Division American Auto Shield telemarketing scam Howell, New Jersey

*Consumer Comment: NOT the same company..

*Consumer Comment: Out of business, consumers lose out?

*Consumer Comment: What a bunch

*REBUTTAL Owner of company: clarification

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0Author 3Consumer 1Employee/Owner

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This company called my home phone and asked for my 18 yo son by name. They then proceeded to pressure him into buying an extended warranty on what turned out to be my car. He wasn't even sure what he bought as he told me "mom I think I accidently insured your car". I called the company to have the warranty cancelled and his money refunded ($450) and they tried to convince me that I HAD to have this warranty. They claimed to have gotten my vehicle information from my insurance company and that I was going to lose coverage if I didn't purchase an extended warranty from them. I told them I didn't want it and that my son had no right to purchase coverage for my car. They cancelled the transaction only after discovering that my vehicle had too many miles for the product they sold my son. Then they tried to get me to buy another using the same scare tactics. I didn't give in and called my insurance company after. My auto insurance company assured me that they had no affiliation with National Auto Division and that they did not release customer information to other parties. Nat'l Auto Division most likely got my info from public databases with vehicle registration. Even so, my son is not listed as a registered vehicle owner, only as a driver. Also the mileage info they had was from when I bought the car, not what my current mileage is. I have registered a complaint with my state's AG although unless enough people make the same complaint they cannot take legal action. I have no legal recourse since they refunded the money. BEWARE this company, they use unethical sales practices. Their statment regarding my insurance company was blatently false.

This report was posted on Ripoff Report on 05/02/2011 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Auto-Division/Howell-New-Jersey-/National-Auto-Division-American-Auto-Shield-telemarketing-scam-Howell-New-Jersey-724674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

NOT the same company..

AUTHOR: fatboy46 - (USA)

http://www.bbb.org/new-jersey/business-reviews/auto-warranty-plans/national-auto-division-llc-in-howell-nj-90042529

American Auto is in Colorado.. seems that this part is correct from the company..  Go after the RIGHT people.
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#2 Consumer Comment

Out of business, consumers lose out?

AUTHOR: one moment please - (United States of America)

This company now has a fast busy signal on all of its phones and even an affiliate, unbeknownst to them before I  I called, could not contact National Auto Division at its NJ or 800 number.   I wonder if they went out of business within the last few days?
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#3 Consumer Comment

What a bunch

AUTHOR: mr rik - (USA)

What a bunch of lowlife SCUMBAGS!

REAL TRASH!
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#4 REBUTTAL Owner of company

clarification

AUTHOR: Paul - (U.S.A.)

Just to clarify, I am the CFO and Operations Manager of AAS, and we do not sell contracts.  If the customer has any issue with the sale, they need to make sure they are complaining about the right company.  We have nothing to do with that.
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