• Report: #231387

Complaint Review: National Auto Service Centers

  • Submitted: Fri, January 19, 2007
  • Updated: Fri, September 16, 2011

  • Reported By:new port richey Florida
National Auto Service Centers
9707 Us Hwy 19 N Port Richey , Hudson, Florida U.S.A.

National Auto Service Centers Company over charges for parts, elderly people most, excessive unneeded work, parts being installed when not needed ripoff Port Richey, Hudson Florida

*Consumer Comment: New Owner is a Liar

*REBUTTAL Owner of company: THE NEW OWNERS REPLY

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The company over charges excessively for auot parts= 4.2 over what they pay. This does not include labor. They also charge for shop supplies and other not mentioned items. Although you are not required to have the work done, most do because of lack of knowledge. The elderly are the most screwed!

Example= Alterntor at National around $600.00 installed. The same at other shops average for same vehical $300.00. Although they offer a $12.95 oil change at times, that is to get you in door. If you are not wanting anything other than the oil change you are considered and it is noted in their computer that you are not a customer and the next time you come in they will give you some excuse such as, sorry we have a full appointment for the rest of the week.

As far as Tech.(mech) most are some of the best and provide excellant work. For the tech to make money he has to find as many possible things wrong with your car. Not stating that National is a rip off company but you must consider that 4.2 over cost of parts is excessive. Their labor rate is quit compariable to Dealers. Their parts they get for your car is a lot of times from> Autozone, Ace, Advance auto parts, so as you see they are not of quality parts as from dealers or NAPA stores. Example= starter at Autozone cost them $100. Your bill= starter $420.00 + $150.00 + shop cost supplies around $20.00 so now you pay $590.00. Guess you wandering how I know this.

Well I worked as a Mech for over 36 years. I worked for National for 11 months as a Tow Truck driver. My job, was to try to bring any/all cars back to shop (national).Why? cause if they could sell you over $100 then I would get $20.00. Humm you say. Me too. I had a lot of issues with them about overcharging people and as I call it RIPPING then off. I have seen computers put into cars that did not need it because,not the Tech, but because the Mangement felt to compell to.

I suggest that if you go to a National Auto Service Center that you highly get quoates from other repair shops before you have them to do your work. You will proberly save a LOT of money and unnessary parts. A fair price is fair,but 4.2 over cost plus labor?? and targeting the elderly? I was a honest Mech for over 37 years!! I can not and will not work for companys like these.

Bobby
new port richey, Florida
U.S.A.

This report was posted on Ripoff Report on 01/19/2007 06:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Auto-Service-Centers/Port-Richey-Hudson-Florida-34668/National-Auto-Service-Centers-Company-over-charges-for-parts-elderly-people-most-excessi-231387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

New Owner is a Liar

AUTHOR: krafty - (United States of America)

Harry, so you are the owner of this ripoff service center? Yes, I was under the impression that Joe Ringleman was the owner of both of the stores. Yes, well I am not a disgruntled employee, I am an older woman who was ripped off by Joe Ringleman. And then when I went back because the work perfomed had some issues, I was told by the "new owner" Paul (he said his name was), that he would not make good on what Joe had done for me, as Joe was not with the company no more, and he was not going to stand behind a previous employees work. What kind of warranty is that. And the work that was performed!! He showed me that he was charging me to replace an evaporator core, because the actual job he was doing for me was not listed. This was 6 hours labor at 80 dollars per hour. And by the way, there was no hourly charge posted anywhere in the shop. So he ended up charging me over 750.00 for a job that should have only been 4 hours labor and parts, which were only 90.00 as I was there when the parts store gave him the price. He ended up charging me almost 200 for parts, so the original complaint is totally accurate, he is not a disgruntled employee. I would suggest for everyone to stay away from this repair shop, go to the dealer, cheaper and a better warranty.
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#2 REBUTTAL Owner of company

THE NEW OWNERS REPLY

AUTHOR: Haryy The New Owner - (U.S.A.)

My Name is Harry. I Purchace the 2 National Auto Service Centers In Hudson and Port Richey along with the Towing department in September of 2007. This person is obviously a disgruntled employee. I have heard the employee caused lots of trouble with the old owner. What I can assure the public is we are an honest repair shop and have a list of thousands of people you could call and ask. We are a AAA approved repair shop in hudson and a AAA contractor at the Port Richey Shop. AAA SCRUTINIZES all of there approved shops. You must go through a complete criminal back round check, credit check and so on. You also must have a 95 % satisfaction rate in order to be approved! If what this person was saying the shops would not be affiliated with AAA.

As I said my name is Harry and you can find me at one of the shops almost every day. Please feel free to call or stop by and ask for me and ask me for yourself should you have any doubts.

I would further add it seems a shame that as a new business owner I must defend myself for something I didnt do. Ripoff report should take this posting off. It is punishing me for somthing I didnt do!!!!!! Should there be any question I can prove the ownership change as of 09/26/08 or you can go to www.sunbiz.org and look up national auto service center pasco inc. and you can see for yourself this is public information.

Thank you

Harry
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