• Report: #947227

Complaint Review: National Car Rental Company

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  • Submitted: Wed, September 26, 2012
  • Updated: Fri, October 26, 2012

  • Reported By: Ithaca NY — Ithaca New York United States of America
National Car Rental Company
435 west state street Ithaca, New York United States of America

National Car Rental Company NEVER trust National Car Rental, they cheat and eat their word Ithaca, New York

*Author of original report: Tire has been reimbursed

*UPDATE Employee: National Cares

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I rented a car in Ithaca NY (14850) National car rental office for two days because I wanted to drive to Niagara Fall the second day. When I picked up my car, all looks OK, however, when I just drove a few blocks, a signal (low pressure) appeared on the front pannel. I didn't know its meaning because different car has different signals.
   
The next morning, when I was ready for Niagara Fall, I found the left front tire was empty. I then realize something was wrong with the car. Then I drove very slowly to rental office and report this problem. Their mechnician charge air into the tire and told me it was in good condition. However, when I drove back to pick up my friends, the tire went lower again. I had to drove back to the office. This time, their mechnician asked me to fix it in a car repairing factory. I drove there. When they saw the car was from National Car rental, they refuse to fix it and told me the tire is in good condition. Thus I drove back to the rental office again to confirm I could drive this car on road. Their mechnician told me it was OK. I picked up my friends again and drove to the high way, however, during half way, problem came again. Low pressure signal appeared again. Then I drove off the highway and returned to the rental office. This time, the mechnician asked me to fix it in another car repairing factory, which is one of the best and most expensive one in Ithaca. I asked him if the expense will be reimbursed. He was quite sure and promised me all expense will be reimbursed. Then I drove it to the factory. The mechnician there told me there was a nail found in the tire and the tire could not be used again due to safety reasons. It was an old tire. Then I paid $109 for changing the tire. The tire was OK during all the way go and back, more than 300 miles.

Due to the poor tire from their car, I waste more than 3 hours in the morning! That seriously ruined my travel plan. Thus, I had to drive in heavy rain. I  had to drive back very late in the night. Due to the tired driving and low temporature during the night, I caught a serious cold and got high fever when returned.

When I came back and return the car. They even don't check it. I was surprised for that. This is the reason why I pickup a car with poor tire. Their laziness and careless transfer the latent risk to the next customer!!! I asked for my reimbursement. HOWEVER, to my surprise, they refused. On the first two days, they asked me to wait for their call. But they just cheat me! They never call me back. I went there four times in three days and each time , they just told me "return and wait for my call". On the third day, They could not find some excuse for it then,told me the tire was broken by me! How comes?! They told me there was 150 miles record before the repairing, but did they know I keep driving among the rental office, different car repairing factories, friends' homes and high ways for more than 3 hours!! It was their mechnician asked me to drive with that tire! And it was also their mechnician asked me to fix the tire and all expense will be reimbursed!! They ate their word! Fianlly, they gave me a phone number of their "manager" Andy at Syracuse National Car Rental office. He answered my call at first and told me he would call me back befire the end of the day. I thought their manager could be honest and respect customer. HOWEVER, he didn't call me back. I tried to call him again, this time, he didn't answer my call anymore!!! Then I understand, that is the way they treat the customers! They are liars! They don't know how to respect people! They don't work carefully! They don't check the car returned carefully. When problem really comes, they are unable to charge the previous customer, then find the next customer to be the scapegoat !

Next time, when you want to rent a car, think carefully! If you are lucky enough to pick up a good car, you are OK. If you are unlucky, you will pay money for their previous customer or their employees' laziness and careless. You are the scapegoat!

This report was posted on Ripoff Report on 09/26/2012 08:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Car-Rental-Company/Ithaca-New-York-14850/National-Car-Rental-Company-NEVER-trust-National-Car-Rental-they-cheat-and-eat-their-wor-947227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Tire has been reimbursed

AUTHOR: Ithaca NY - (United States of America)

Finally, the manager at Syracuse called me and I got my tire fee reimbursed. I received the cheque today. I am not sure if this results from the report I put up on ripoff.com, but anyway, I firstly want to thank ripoff.com, this is really powerful website that can help to protect consumers' profit. I also want to remind people who want to rent the cars from these companies. Go to the airports! Rent the car from the airports! That's because in most cases, the car rental company in airports are the real ones! Their attitude toward customers is good and car is professionally examined. In my case, the 'National Car Rental' company in Ithaca actually is not the real National Car Rental company, it is just a very small car rental company in the small town. It uses National Car Rental the brand to attract customers! They never consider the reputation of National Car Rental nor do something to keep this brand healthy, what they want is only MONEY! All ways to get money from customers without considering the ruining of the reputation of National Car Rental! When I asked the owner and her workers in the office, they told me: "I am not from National car rental, this is not National Car Rental, all people here are not working for National Car Rental..." They told me in this way to show me that they are not responsible for anything I spent because the receipt showed I rent the car from National Car Rental. When we arguing about the reimbursement, they were still picking up the phone and answer: "Hello, this is National Car Rental......". Ridiculous, isn't it ? Their attitude toward me is very bad. The way they run business is very poor and that's why they have to make cooperation with National Car Rental, if not, they will not have any business because of their poor reputation and poor credit. So when you go up to a car rental company, first make sure if it is from a real big car rental company!

I also want remind the big car rental companies here including National Car Rental, stop letting these small local car rental companies to ruin your reputation. It is better to earn less than losing the good reputation you have built for years. Reputaion is the most important thing and the real thing that are making money for you!
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#2 UPDATE Employee

National Cares

AUTHOR: Enterprise Rent-A-Car - (USA)

Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]nationalcar.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 121004-001984 in the subject line. We look forward to hearing from you.  
Respectfully,
Carol
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National Car Rental
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