Report: #977944

Complaint Review: National Carpet Care Inc

Submitted: Tue, December 04, 2012
Updated: Thu, January 31, 2013

Reported By: OrlandoMom — Orlando Florida United States of America

National Carpet Care Inc

518 Douglas Ave suite 1234 Altamonte Springs, Florida United States of America

Phone: 407-862-2990
Web:
Category: Cleaning Services

National Carpet Care Inc National Carpet Care of Longwood Hard Sell on extra charges Altamonte Springs, Florida

*REBUTTAL Owner of company: National Carpet cares,...

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I bought 4 rooms for $45 from living social. They came out and said it would be an additional $200 because of the length of the carpet (not Berber, but hardly shag. Just normal carpet!) and so it would protect it from having the dirty water re-soil the carpet. Absolutely ridiculous! I said to just steam as described in what I paid. He was done in 10 minutes (all 4 rooms). So I don't know what was actually cleaned. Just a waste of $45, but at least I didn't give them more. Scam.

This report was posted on Ripoff Report on 12/04/2012 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Carpet-Care-Inc/Altamonte-Springs-Florida-32714/National-Carpet-Care-Inc-National-Carpet-Care-of-Longwood-Hard-Sell-on-extra-charges-Altam-977944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

National Carpet cares,...

AUTHOR: Gen Mgr - (United States of America)

SUBMITTED: Thursday, January 31, 2013

National Carpet Care has quality control in house, We keep a detailed log and description of the day, job by job. If a technician were preforming a service in that time frame it would be recognized immediately as a RED FLAG. It is not physically possible for anyone (even the most experianced technician) to complete a service in 10 minutes. The work preformed is not described as unsatisactory simply that it was quick. Our technicians do not intend to take anymore of your time than neccessary to complete the service that you have requested. With some customers this may seem as hurried in others it is appreciated. National carpet care has a work order that contains a signature by the customer that states "Customer signature constitutes contracted work has been satisfactorily completed". In addition the customer service dept., is available for resolution, that avenue was an option that was never utilized.

National Carpet Care Inc., cares about our customers and given the opportunity will make every effort to ensure that our valuable customers come away with a positive experiance and receive the best possible value for the services preformed.

C.Bowling
NCC.,Inc.