- Report: #1121740
Report - Rebuttal - Arbitrate
Complaint Review: National Carpet Care
National Carpet CareAltamonte Springs, Florida USA
National Carpet Care, Cindy, Sam, Clint V Bowling SCAM, Terrible Customer Service, Poor Quality Altamonte Springs Florida
*Author of original report: Security Deposit
*REBUTTAL Owner of company: The Facts are as follows
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I have never been this disappointed with a company before. I hired National Carpet Care to clean my carpet since I was moving. The tech, Sam, showed up with a machine that I could have rented from Publix. He charged by credit card before the service was provided and repeatedly told me that he cannot guarantee stain removal. He took an hour to clean 2 rooms, a stair case, and hallway. The carpet looked exactly as it did before he started. Dark stains were not a shade lighter. The tech kept emphasizing that urine does not come off of carpet and it was not possible to remove the stains. I was not pleased because I knew at that point that I would not get my security deposit back. However, I signed for the service because I was moving out and did not have the time to argue and make a fuss. The next day I returned to the apartment with a $7 Oxy product from Target. I got on my hands and knees and scrubbed the stains for 2 hours. The stains were 80% lighter at this point. This is when I realized that this tech did not do his job.I paid extra for "corrective" treatment, yet the stains were untouched and the carpet was not visibly cleaner. The tech was also supposed to instruct us to turn on the AC and fans to properly ventilate the carpets. He did not. Now the place smells musky and we may be facing water damage.
I called the office the next day and complained about the service, exlpaining what I was able to accomplish on my own. Cindy was not sympathetic and kept repeating to me that stain removal is not guaranteed. Finally, once I threatened to dispute the charge with my credit card, she said she would send another tech over the next day. This tech arrived at the location and called me to say that he couldn't do anything because the power and water had been turned off (I am now being told by reputable carpet cleaners that they should have been able to plan and work around this). He said he could not re-clean the carpets but suggested I pay for an odor treatment. I asked if I could get this service for free since he was unable to assist me with the carpet cleaning. He said he could not because I turned down this service the first time. He went on to say that they are a business and could not give me a service for free. I don't see how I was getting anything for free.
At that point, I was a disgruntled customer, but the technician did not care. I asked him to have the office, AKA Cindy call me back. She did not. I called her and Asked her why she did not call me. She said it was because the tech told me everything I needed to know and there was nothing more to tell me. She told me she could not do anything for me and said if I wanted to, I could call the manager the next day. I am now hiring another carpet cleaning company to do the job this company should have provided in the first place. I am not only dissatisfied with the quality of work, but even more dissatisfied with the customer service. I don't know how these techs, office workers, and managers are able to sleep at night knowing they are hurting people. The company I hired to clean up the mess said that this is the 4th job this year they have been hired to perform because National Carpet Care did more harm than help. I will make it my job to blast this company for what they have done. They will not get my money because I am disputing the charge.
This report was posted on Ripoff Report on 02/07/2014 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Carpet-Care/Altamonte-Springs-Florida-32714/National-Carpet-Care-Cindy-Sam-Clint-V-Bowling-SCAM-Terrible-Customer-Service-Poor-Qu-1121740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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