- Report: #756290
Report - Rebuttal - Arbitrate
Complaint Review: National Carpet Cleaning
National Carpet CleaningWest Palm Beach, FL Boca Raton, Florida United States of America
National Carpet Cleaning CHANGE PRICES LAST MINUTE, HORRIBLE CUSTOMER SERVICE Boca Raton, Florida
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They promissed to do my carpets at $29.95 per room but informed me it would be $100.50 due to me living in a seventh floor apartment. I agreed to the terms and moved my furniture. Today, Tony called me, the driver and told me it was going to be $150.00 instead as that was the minimum. I immediately called back the office at 561-988-3007 and they argued with me and informed me that I knew it was $150.00 and it was stated to me on my contract when I had services rendered seven months ago. I then called back Tony and he informed me that it was the girl in the office who made the mistake and I informed him it wasn't my problem and they MUST honor the price. The woman in the office was abrupt, unprofessional, and said positively not and I was trying to pull a fast one on them. I informed her that I was a loyal customer and she said they didn't want to do business with me further.
I was able to get in someone else the last minute and will NEVER use National Carpet again. They have 3 phone #is in Brown County, 561-988-3007, 561-731-5889 and 954-344-6300.
This report was posted on Ripoff Report on 07/23/2011 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Carpet-Cleaning/Boca-Raton-Florida-33487/National-Carpet-Cleaning-CHANGE-PRICES-LAST-MINUTE-HORRIBLE-CUSTOMER-SERVICE-Boca-Raton-756290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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