- Report: #445677
Report - Rebuttal - Arbitrate
Complaint Review: National City Bank
National City Bank1400 Mexico Loop Rd E O Fallon, Missouri U.S.A.
National City bank: Fradulent and Deceitful. They are can't fulfill their promises to customers! O Fallon Missouri
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Here we are, mid April, and of course...nothing. Today we called in again and were told that we wouldn't be receiving it. We followed all their rules and for the past few months, have been continually lied to on the phone and in person by the branch manager Caitlin. The other two employees that we spoke with on the phone were Tricia and Jenny. Wait until you hear about how wonderful Tricia is!! Keep reading :)
According to Caitlin, Tricia is related to Jesus because she is perfect and never makes a mistake! Tricia couldn't have possibly made an error when doing the paperwork that cost us the $150 we should have received. Even though we don't work for the bank ( Thank God...or should that be 'thank Tricia'?) there was a form that THEY didn't have us fill out which caused us to not 'qualify' for the promotion. Again, let me reiterate. It was their form that they did not have us fill out, which cost us the $150 bonus. Also keep in mind that they did not tell us about this 'form' until TODAY, April 21st, after we called again checking on the status.
I have never in my life wrote a bad review on any business but this is absolutely ridiculous behavior on their part, highly unethical. The lack of integrity displayed by the employees and the attitude of 'it's our word against yours' leaves much to be desired. I am so thankful that I do have many other choices regarding where I choose to bank, so be wise people, don't trust National City.
I hate to see others ripped off as well but if you are in the same boat as us, opened a new account, fulfilled all the obligations, and did not receive your money, please contact the BBB.org and the Missouri Attorney Generals Office. Speak up so others don't have to go through the time and trouble that we did. Thanks for reading and God Bless.
O Fallon, Missouri
This report was posted on Ripoff Report on 04/21/2009 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-City-Bank/O-Fallon-Missouri-63366/National-City-bank-Fradulent-and-Deceitful-They-are-cant-fulfill-their-promises-to-cus-445677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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