National Coatings, Inc. Surface Master, I spent $900+ on Surface Master coatings and I am told it will cost more to make it work as promised! Lindenhurst, New Jersey

On Sept. 7, 2011 I talked to "Ron" at National Coatings, Inc. about epoxy coating for my new garage floor.  Ron said that their Surface Master product was, cost less and was easier to apply.  I was told I could walk on it 4 hours after application and drive on it after 24 hours. I ordered the product and paid $591.75 for 6 gallons.  I was told this was 1/2 price because their warehouse was flooded and they needed to move product out.

Shortly after receipt, I applied two coats as directed. Drying time was over two weeks before we could walk on it.  After approx. one month, we started parking on it and the product starting coming off.  I talked to Ron and was told I needed to put on another coat.  I told Ron the "dark grey" color was more "sky blue" than grey and my wife hated the color.  I bought three more gallons of "chocolate brown" to cover, which turned out to be burnt orange!.

The third coat was allowed to dry for more than a month before I began parking and moving my tools, etc. into the 3 car garage.  The surface coatings are pealing down to the bare, unsealed concrete.

Dave Sanders, called and introduced himself as GM of National Coatings.  I was too busy to talk to him, but told him I wasn't happy and needed to talk to him.  I finally was able to talk to Mr. Sanders on March 13, 2012.  

I described to Mr. Sanders how the product was applied and he asked me if I had put on "the clear sealer".  Mr. Sanders was told that there was never a mention of a sealer either by Ron or in the application directions; he told me that the sealer was necessary to seal and harden the Surface Master coatings I had applied and that "Ron" was no longer with them and Ron didn't "know their product very well".

Mr. Sanders said he would send me one coat of "sealer"  for free, but I would have to pay for the other two gallons I would need.  I told Mr. Sanders I would have to empty out my entire 3 car garage, with no place to store tools, etc. And that I thought his offer was totally unacceptable.

Mr. Sanders continued to try and sell me the "sealer" stating something like, "but don't you want your floor to be finished so it stays on?"  I told him I thought his offer was a rip-off and I would not spend another dime on his products!