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  • Report: #300955

Complaint Review: National Collector's Mint ,NCM Processing Center

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  • Submitted: Thu, January 17, 2008
  • Updated: Mon, January 28, 2008

  • Reported By:Fort Wayne Indiana
National Collector's Mint ,NCM Processing Center
32 Railroad Avenue West Haven, Connecticut U.S.A.

National Collector's Mint ,NCM Processing Center, The NCM is a Rip-off Company that is Scamming the Unaware and the Elderly into making them believe they are getting their money's worth. West Haven Connecticut

*UPDATE Employee: Response by National Collector's Mint Inc.:

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My father purchased Morgan Silver Dollars from this defunct company in February of 2007.

He had suffered from dimentia for some time now, and was led to believe these coins were worth the outrageous amount of $2025.00 which he paid for them. He purchased them via credit card.

He passed away in October and we just located the unopened box of Silver Dollars along with the receipt from these lunatics. We attempted to contact them in order to explain the situation and they would hear nothing of it.

In fact, the Customer Service representative suggested that we take them to the local coin dealer to see if we COULD get anything for them. Sounds like confidence in their product?

To the individual who rebutted the last comment, "How can you admit to working for such a fraudulent company"? I think I would rather be unemployed.

Mary
Fort Wayne, Indiana
U.S.A.

This report was posted on Ripoff Report on 01/17/2008 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Collectors-Mint-NCM-Processing-Center/West-Haven-Connecticut-06516/National-Collectors-Mint-NCM-Processing-Center-The-NCM-is-a-Rip-off-Company-that-is-Sca-300955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response by National Collector's Mint Inc.:

AUTHOR: National Collector's Mint Inc. - (U.S.A.)

National Collector's Mint takes every customer complaint seriously and strives to offer fair resolutions. Upon learning of this complaint we immediately reviewed our records as well as the actual phone call, to ensure it was handled appropriately.

The original order was received in February 2007; and delivered on 2/10/07. Included in the order was an invoice and a reminder of National Collector's Mint's Unconditional 30-Day Money Back Guarantee of Satisfaction which allows for a full refund within 30 days, if desired. Also included were instructions on how to return the order.

On the actual phone call, our Customer Service Representative explained that, because the order was almost a year old, a refund was no longer available. However, a full exchange or merchandise credit was offered. We feel this resolution was fair, and within acceptable business practices.

While we are sorry this customer remains unhappy, we want to extend to her, again, our offer for a full exchange or merchandise credit. This credit can be used all at once, or over any length of time.
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