- Report: #708866
Report - Rebuttal - Arbitrate
Complaint Review: National Collector’s Mint TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Collectors worldwide trust the superior quality of National Collector’s Mint products. National Collector’s Mint a trustworthy, reliable source of rare, beautiful and collectible precious metals. National Collector’s Mint has genuine Morgan Silver Dollars & U.S. Government Proof Sets, to the latest quarters, Presidential Dollars. National Collector’s Mint offers a wide variety of US coins.
National Collector’s Mint TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Collectors worldwide trust the superior quality of National Collector’s Mint products. National Collector’s Mint a trustworthy, reliable source of rare, beautiful and collectible precious metals. National Collector’s Mint has genuine Morgan Silver Dollars & U.S. Government Proof Sets, to the latest quarters, Presidential Dollars. National Collector’s Mint offers a wide variety of US coins.8 Slater St. 8 Slater St., New York United States of America
National Collectors Mint TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: National Collector's Mint, Inc. has a 60-day Money Back Guarantee on all regularly stocked items, so customers feel safe & secure in every purchase!.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. National Collectors Mint pledges to always resolve any issues: feel safe, confident & secure when doing business with National Collectors Mint recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to National Collectors Mint for its full commitment to quality customer service.
Ripoff Report's discussions with National Collector's Mint, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. National Collector's Mint, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Collectors around the world rely on National Collector's Mint, Inc. as a trustworthy source of beautiful and collectible coins and other precious metal items. [continued below]....
NCM also functions as a private mint, offering legal tender coins authorized by nations around the world, like Palau, Cook Islands, Liberia and the Commonwealth of the Northern Mariana Islands.
National Collector's Mint, Inc. has also produced coins under licenses from General Motors Corporation, Ford Motor Company, The Ronald Reagan Presidential Library and Foundation, Norman Rockwell Museum, Uniformed Division of the U.S. Secret Service, White House Gift Shop and others.
Former Congressman Barry M. Goldwater, Jr. and Angela Marie (Bay) Buchanan, the 37th Treasurer of the United States serve as Co-chairs of NCM's Board of Advisors and are spokespeople for the company.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Avram Freedburg during an onsite inspection held by a third party verification company with no biases towards National Collectors Mint
National Collectors Mint sells coins primarily made in the United States. However, they also sell foreign and ancient coins. CFO, Avram C. Freedburg explained that in addition to selling coins they also create custom coins, "we try to create the best products that tie into events, some of them happy some of them not so happy, and commemorate them."
Leads for National Collectors Mint are obtained through several different avenues including: direct mail, print advertising, national newspaper and magazines on television, as well as through internet advertising. Mr. Freedburg proceeded to explain the sales and services process as it relates to the individual consumer, "consumers can order either by phone where they may receive an automated answer...or a customer sales person who will talk to them directly when they call. They can order by mail or they can order over the internet." Additionally he stated, "we try to take very good care of the customer every time there is a contact."
CUSTOMER CARE & COMPLAINT RESOLUTION – NATIONAL COLLECTORS MINT
During the onsite interview Mr. Freedburg was asked to describe a situation where a client was dissatisfied with their level of service or the products they received. Mr. Freedburg expressed, "sometimes a customer may come up with a product they think they spent too much money on, and they need a return, exchange, or a refund. We take care of those no matter what the customer wants we are there for the customer. Their our number one." The staff at National Collector's Mint does everything they can to ensure customer satisfaction, "I would say that 99.9% of the people are happy after they've contacted us and with whatever our resolution is because we try to keep the customer happy."
When asked to comment on complaints posted on Ripoff Report's website Mr. Freedburg expressed the following, "unfortunately National Collector’s Mint had over 40 Ripoff Report complaints. We reviewed them...from 2004-present...considering the volume of business that National Collector’s Mint has done that’s a fairly small number. On the other hand we like to try and keep every customer happy. So we’re concerned when 40 complaints show up that we haven’t seen before." Mr. Freedburg went on to state, "In an effort to try and research these complaints there was very little customer information available, but we do know that Ripoff Report emailed each of those customers, and told them that we’re subscribing to the Corporate Advocacy department that is being offered by Ripoff Report."
National Collectors Mint is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "not only are we happy to be affiliated with Ripoff Report's Corporate Advocacy Program, but...[it's] very important to us. We're very proud of the way our company deals with its customers."
NATIONAL COLLECTORS MINT - STATEMENTS FROM THE PRESIDENT – AVRAM FREEDBURG
" National Collector's Mint, Inc. is serious about its integrity and its customer service. All our advertising is reviewed and must be approved by counsel. All phone orders are tape recorded to confirm accurate order taking. Quality Control Monitors review select phone orders to assure accuracy in presentation of NCM's products and offers. National Collector's Mint, Inc. has an Independent Arbitration Policy in the event there is an unresolvable dispute. We do everything reasonable we can do to make our customers happy. That's why we are rated A+ by the Better Business Bureau.
We are proud of our customers. Through their purchases of 9/11 related products, National Collector's Mint, Inc. has been able to donate almost $2,100,000 to 9/11 related charities like the United Way's September 11th Fund, Flight 93 Memorial, Tuesday's Children, World Trade Center United Family Group, United Firefighter Widows and Children's Association and many more.
For thousands of years, collectors have treasured coins that evoke an emotional response - whether joyful or tragic. These magnificent objects have the ability to transport us back in time and ensure we never forget the people, symbols and events that make history. National Collector's Mint, Inc. is honored to continue that glorious tradition, giving hundreds of thousands of collectors the opportunity to collect United States, world and ancient coins, while enjoying our non-circulating legal tender and tribute proofs.
National Collector's Mint, Inc.'s product quality is superior in all respects. You get what is pictured. Once you see the spectacular engraving, mirror-like surfaces and exquisite workmanship of their collectible coins, medallions and other special objects, you should compare their quality to the competition. You will be as happy as almost all of their hundreds of thousands of customers.
National Collector's Mint, Inc. takes employee satisfaction seriously as well.
Employee feedback and surveys reveal comments such as this:
"The main reason I like working here is the attitude we have towards the product we sell and the service we give to our customers."
"I’m proud of the way we work with our customers and try to do everything reasonable to satisfy their needs."
"For me Customer has priority, this is the reason the business is open, they are our provider."
"I feel listened to & communicated with well."
"I love to work for NCM and especially for you, I have a very high admiration for you as a business man, I will be this year 14 years working at NCM. I love my job and anything is involve on it, any task I do here I do with care and love, because this is the place who provide my welfare and sense of security."
"It's a lovely environment. I am happy here."
"I’m seasoned/opinionated enough to push for what I’d like to try and it’s received favorably."
"I LOVE, LOVE, LOVE working here."
"When you and I speak you do listen and you communicate your feelings very well."
"The company’s goal is to always make sure the customer is satisfied and will enjoy coming back again."
"You have always treated me with respect and kindness and I appreciate that very much."
"Working here is great. The employees are all friendly, and overall, there is a team spirit here in terms of getting things done."
"Suggestions and improvements are encouraged."
"From what I can see, NCM is a customer focused company. I also see opportunities for growth all around me, as people move around in to different departments, are given greater responsibility, and even entirely new positions here."
Ripoff Report was pleased to learn that National Collector's Mint, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM NATIONAL COLLECTORS MINT
National Collector's Mint, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, National Collector's Mint, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with top management, Ripoff Report is convinced that National Collector's Mint, Inc. is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that National Collectors Mint meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
National Collectors Mint changed their price without my authorization & charged my account for the higher amount 8 Slater St., New York *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
On March 7, 2011, I responded to an advertisement on the internet from National Collectors Mint (getmorgans.com) offering Morgan Silver Dollars for $29.90 each. I had my son order 20 coins. We received an order confirmation for a total price of $617.00 for the 20 Silver Dollars. The next day, March 8, 2011, however, my son received an e-mail stating that National Collectors Mint was charging my bank account $799.00 for the same order! That is $182.00 more!
We tried to call numerous times, but the Customer Service number just went to voice mail so we left many messages to cancel the order. My son also sent at least 4 e-mails and 2 complaint letters to cancel the order to their customer service but National Collectors Mint NEVER responded. We checked the Web site several times over the next days, and they continued to offer the Morgan Silver Dollars at $29.90 each!
On March 16, 2011 my bank account has been debited for the $799.00 and I am very upset that this company would offer a product at an advertised price and then fail to keep their word. I feel I have been defrauded. I am 83 years old and visually impared, so this is very painful to me that National Collectors Mint would take advantage of me.
Today is March 21, 2011 and we have not heard from National Collectors Mint or received any coins. They just took my money.
EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Remember… Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck… Let us know how you do! ED Magedson – Founder RipoffReport.com Author of www.ripoffrevenge.com Rip-off Report PO Box 310, Tempe, Arizona 85280
This report was posted on Ripoff Report on 03/21/2011 08:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Collectors-Mint-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Collectors-worldwide-trust-the-superior-quality-of-National-Collectors-Mint-products-National-Collectors-Mint-a-trustworthy-reliable-source-of-rare-beautiful-and-collectible-precious-metals-National-Collectors-Mint-has-genuine-Morgan-Silver-Dollars-US-Government-Proof-Sets-to-the-latest-quarters-Presidential-Dollars-National-Collectors-Mint-offers-a-wide-variety-of-US-coins/8-Slater-St-New-York-10573/National-Collectors-Mint-changed-their-price-without-my-authorization-charged-my-accoun-708866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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