ED Magedson – Founder
National Collector's Mint32 Railroad Ave, West Haven, Connecticut 06516 West Haven, Connecticut United States of America
This is a very sad purchased I have ever made in US on the phone. By seeing a very attractive TV commercial. It touch my heart want to help and support the Sep 11th twin towers commemorative that's why I ordered the coins. The TV mention that $29.95 each max I can ordered 5 of the coins on the phone.
It shipped to my house with a box of many coins which I had not ordered them. I was very confused about how the bill come up from $149.75 up to $962.85 showed on my credit. I called them right away to report the shippment was not right and I got very confuesd about which one I should look for? The one I wanted to get is $29.95 each.
Finally, after for a long time and many phone calls I had made. I got one of the customer service on the phone. She told me that I ordered all of this. I told her, your phone did not have anyone pickup all is automatic voice mail repeating again and again but no one will pickup the phone! After all the phone calls I finally got a lady on the phone after 25 mintues waiting time.
I told her, this is not what I ordered. I only want the 5 coins that is $29.95 each. What should I do about that, she tried very hard to ask me to keep all of them. I told her, I can't do that you are charged my credit $962.85 the things I did not order. She said, will get back to me ask her manager can I keep the 5 coins I want and return the rest of them that I did not order. I did what the lady said, I return all the coins I did not order/want. I kept the 5 coins I saw on TV commercial. Of course, my children tried to put the twin towers on top of the coin. They fell like crazy, and it won't stand up? It was very poor workmanship.
After I returned the items on Sep 30, 2010 I used U.S. Postal Service by certified mail to send back the coins for them. They signed and received my return on Oct 1,2010 1:13pm and someone signed to recive the return. I asked them to adjust the different on my creidt card. She said, I did not return the biggest size coin cost $299.99 and other coins. I don't belive what the are doing. I have to long battle with my credit card company and this scam company. They lie and cheat whatever they can do to keep your money. I will not allow people taking advantage on me that why I need to report this issue. I still frighting to get my money back that they over charge me when they already got the shippment/return. The lied to me, they did not get partial of the shippment? How can the world allow company doing things like this to cheat on the American citizen. What are shame. Bad business need to shut them down please.
This report was posted on Ripoff Report on 12/06/2010 10:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Collectors-Mint/West-Haven-Connecticut-06516/National-Collectors-Mint-NATL-Collectors-Mint-1-800-452-4381-NY-fake-coin-West-Haven-Con-668789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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