- Report: #127368
Complaint Review: National Consumer Marketing
| National Consumer Marketing 26 Barnes Industries Rd North Wallingford, Ct
Wallingford, Connecticut U.S.A. |
|
National Consumer Marketing ripoff! Shady marketing of Free but not free coins. Wallingford Connecticut
*Consumer Comment: Rebuttal to National Consumer Marketing Rip Off
*Consumer Comment: Dear Sarah:
*UPDATE Employee: Free, but not free?
*UPDATE Employee: Free, but not free?
*UPDATE Employee: Free, but not free?
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The only cost for the order was payment of $4.95 for shipping and handling. I placed my order under order #5649219. It was shipped from National Consumer Marketing on Dec 29,2004. I received the shipment o/a 6 Jan 2005. I was highly disappointed in the shipment and the return policy of the company. The 3 coins were stamped with the 1893,1889,1895 dates but were a cheap copy of the original, probably stamped on aluminum.
What a rip off !!. Within the shipping package was a return shipping label. However in small print it stated merchandise could be returned but the cost of shipping and handling would not be refunded. Since the offer was free and the shipping and handling could not be refunded. I had just lost $4.95 because of National Consumer Marketing's shady marketing scheme.
I called the customer service on 12 Jan 05 and talked to the customer service operator identifying herself as Gloria H. She ask me how she could help me. I told her I was dissatisfied with my order and wanted my $4.95 back. She said she couldn't return the $4.95 because the coins didn't cost me anything and the shipping and handling was not a refundable item.
Jerry
duncanvile, Texas
U.S.A.
This report was posted on Ripoff Report on 01/14/2005 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Consumer-Marketing/Wallingford-Connecticut-06494/National-Consumer-Marketing-ripoff-Shady-marketing-of-Free-but-not-free-coins-Wallingfor-127368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Rebuttal to National Consumer Marketing Rip Off
AUTHOR: Randy - (U.S.A.)
SUBMITTED: Friday, January 19, 2007
I have always found the terminology used to be straightforward and completely accurate in reference to the terminology used in numismatology.
I would also like to add that I have found that NCM customer service representatives take extraordinary steps to insure that customers fully understand the terms and conditions of each order, marketing program, or special distribution offer that is being made or that the customer is subscribing to. These terms include shipping & handling, returns, refunds, and cancellations along with customer rights, responsibilities, and costs.
I personally do not feel that it is fair to accuse NCM of ripping customers off because an individual does not understand the terminology that is standard for numismatists worldwide. I would recommend that if an individual is going to enter into a new hobby that the individual begin by learning the standard terminology for that hobby. I would just like to close by restating the one saying that I am sure everyone of us has heard time-and-time again from numerous teachers and professors. The only dumb question is the one that goes unasked.
Maybe if your company was more honest you could get more repeat customers!
Larry
East Northport
#3 UPDATE Employee
Free, but not free?
AUTHOR: Sarah - (U.S.A.)
SUBMITTED: Tuesday, December 05, 2006
Tribute Proofs Of The Most Valuable Morgan Silver Dollars Ever Minted
While Morgans were struck from 1878 to 1921, specific years of mintage are categorized as key dates due to their rarity and the extraordinarily high prices they command. Now, these 3 Limited Edition collector's tribute proofs immortalize the most coveted key dates of the historic Morgan.
* High-quality tribute proofs honoring the most coveted key dates of the Morgan Silver Dollar
* Layered with over 150 millinches of .999 pure silver
* Breathtaking mirror-bright finish
* Uncirculated Morgans honored by this collection often sell for hundreds of thousand of dollars each
1889-CC Rarest Carson City "CC" Mint Mark
1895-P "THE KING OF ALL MORGANS"
1893-S RARE SAN FRANCISCO "S" MINT MARK
Layered WITH OVER 150 MilLinches of Pure .999 Silver
---
TRIBUTE PROOFS. Anybody with any basic coin knowledge would know that TRIBUTE and PROOF all mean REPLICA.
LAYERED in .999 PURE SILVER. Means it is just simply layered, not that the whole coin is made of .999 pure silver.
As for the "Free, but not free" statement...Keep in mind, the item is FREE. You can't expect TOP NOTCH QUALITY on an item you don't have to pay for...All you pay is the small $4.95 processing and handling charge. Did you want us to pay that too?
Like the customer service rep stated...We cannot refund you on an item that had no cost. We state "Satisfaction is 100% guarenteed with every product we sell. And if you are for any reason not completely satisfied, return it for a full refund of the PURCHASE PRICE."
There was no purchase price, and we cannot refund processing and handling, because your item has already been processed and already been handled.
#4 UPDATE Employee
Free, but not free?
AUTHOR: Sarah - (U.S.A.)
SUBMITTED: Tuesday, December 05, 2006
Tribute Proofs Of The Most Valuable Morgan Silver Dollars Ever Minted
While Morgans were struck from 1878 to 1921, specific years of mintage are categorized as key dates due to their rarity and the extraordinarily high prices they command. Now, these 3 Limited Edition collector's tribute proofs immortalize the most coveted key dates of the historic Morgan.
* High-quality tribute proofs honoring the most coveted key dates of the Morgan Silver Dollar
* Layered with over 150 millinches of .999 pure silver
* Breathtaking mirror-bright finish
* Uncirculated Morgans honored by this collection often sell for hundreds of thousand of dollars each
1889-CC Rarest Carson City "CC" Mint Mark
1895-P "THE KING OF ALL MORGANS"
1893-S RARE SAN FRANCISCO "S" MINT MARK
Layered WITH OVER 150 MilLinches of Pure .999 Silver
---
TRIBUTE PROOFS. Anybody with any basic coin knowledge would know that TRIBUTE and PROOF all mean REPLICA.
LAYERED in .999 PURE SILVER. Means it is just simply layered, not that the whole coin is made of .999 pure silver.
As for the "Free, but not free" statement...Keep in mind, the item is FREE. You can't expect TOP NOTCH QUALITY on an item you don't have to pay for...All you pay is the small $4.95 processing and handling charge. Did you want us to pay that too?
Like the customer service rep stated...We cannot refund you on an item that had no cost. We state "Satisfaction is 100% guarenteed with every product we sell. And if you are for any reason not completely satisfied, return it for a full refund of the PURCHASE PRICE."
There was no purchase price, and we cannot refund processing and handling, because your item has already been processed and already been handled.
#5 UPDATE Employee
Free, but not free?
AUTHOR: Sarah - (U.S.A.)
SUBMITTED: Tuesday, December 05, 2006
Tribute Proofs Of The Most Valuable Morgan Silver Dollars Ever Minted
While Morgans were struck from 1878 to 1921, specific years of mintage are categorized as key dates due to their rarity and the extraordinarily high prices they command. Now, these 3 Limited Edition collector's tribute proofs immortalize the most coveted key dates of the historic Morgan.
* High-quality tribute proofs honoring the most coveted key dates of the Morgan Silver Dollar
* Layered with over 150 millinches of .999 pure silver
* Breathtaking mirror-bright finish
* Uncirculated Morgans honored by this collection often sell for hundreds of thousand of dollars each
1889-CC Rarest Carson City "CC" Mint Mark
1895-P "THE KING OF ALL MORGANS"
1893-S RARE SAN FRANCISCO "S" MINT MARK
Layered WITH OVER 150 MilLinches of Pure .999 Silver
---
TRIBUTE PROOFS. Anybody with any basic coin knowledge would know that TRIBUTE and PROOF all mean REPLICA.
LAYERED in .999 PURE SILVER. Means it is just simply layered, not that the whole coin is made of .999 pure silver.
As for the "Free, but not free" statement...Keep in mind, the item is FREE. You can't expect TOP NOTCH QUALITY on an item you don't have to pay for...All you pay is the small $4.95 processing and handling charge. Did you want us to pay that too?
Like the customer service rep stated...We cannot refund you on an item that had no cost. We state "Satisfaction is 100% guarenteed with every product we sell. And if you are for any reason not completely satisfied, return it for a full refund of the PURCHASE PRICE."
There was no purchase price, and we cannot refund processing and handling, because your item has already been processed and already been handled.

