• Report: #979171

Complaint Review: National Electronics Warranty

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  • Submitted: Fri, December 07, 2012
  • Updated: Sat, December 22, 2012

  • Reported By: Alan Kowalski — Indian Trail North Carolina United States of America
National Electronics Warranty
22660 Executive Drive Sterling, Virginia United States of America

National Electronics Warranty Walmart.com warranty 1 Year Replacement Plan for Bikes and Scooters ripoff!!!!!! They will give you the run around!!! Sterling, Virginia

*Consumer Suggestion: Dear Consumers: These plans are INTENDED to deceive

*Author of original report: UPDATE: National Electronics Warranty called and took care of the problem

*UPDATE Employee: Help from NEW

*Consumer Comment: when does kenny's rebutts kick in???

*Author of original report: response

*Consumer Comment: I've got a question.....

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I Purchased a BMX bike from walmart.com and I also purchased a "1 year replacement plan warranty" which covers the bike broke.  The frame bent.  I called walmart.com and they referred me to the warranty company which is National Electronics Warranty, LLC.  The warranty covers:
Frame and Bearing Surfaces
Seat
Electric Motors
Levers
Pedals
Brake Mechanics (Foot and Hand)Cables
Spokes
Derailleur
Rims
After getting the run around National Electronics Warranty, LLC claim their warranty does not go into affect until after the manufacturer warranty runs out.  The manufacturer does not warranty the frame therefor it ran out the day I purchased it!  National Electronics Warranty, LLC says no.  Their warranty starts 1 year after the purchase date.  Since the frame bent during the first year it is not covered therefor I will have to purchase a new frame.  She also stated that she has noted my account so if I call back in 6 months it will be treated as a preexisting condition and will not be covered then either.  What a ripoff!!!!!!!  Walmart.com advertises this warranty as "Get long-term peace of mind for your new purchase with a Walmart Bike and Scooter Product Protection Plan".  That could not be further from the truth.  Now my son is out of a bike. 

This report was posted on Ripoff Report on 12/07/2012 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Electronics-Warranty/Sterling-Virginia-20166/National-Electronics-Warranty-Walmartcom-warranty-1-Year-Replacement-Plan-for-Bikes-and-979171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Dear Consumers: These plans are INTENDED to deceive

AUTHOR: IntheKnow - (USA)

OP:   The reason for the confusion is intentional.  These are how most extended service/replacement contracts are written:

You paid for 1 additional year, replacement by gift card, for any unintentional failures of the bike.  The 1 year typically starts after the full mfr warranty ends; in this case it was the beginning of year 2.  Most of these plans are geared for electronics, where there is a clear 1 year mfr warranty. 

Do you know that most bike frame warranties are 5 years or lifetime?  Hence, NEW never expects to have frame issues (how often does one expect a frame to "fail" anyhow.)  Plus, these "replacement plans" do NOT, as a matter of contract terms and conditions, cover physical damage; only mechanical, electrical or electronic failure.   Of course it's confusing.

The fact that you got satisfaction is purely a function of your POST here.  Otherwise, you would have gotten the infinite runaround.

Peace of mind is achieved by NEVER purchasing an extended plan of any kind.  In this case, you may well have gotten satisfaction from the mfr or Walmart.
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#2 Author of original report

UPDATE: National Electronics Warranty called and took care of the problem

AUTHOR: Alan Kowalski - (United States of America)

Claude from National Electronics Warranty called and resolved my issue.  I want to thank him and the company for helping us out.  Claude understood the loophole in the policy and took are of the situation. 
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#3 UPDATE Employee

Help from NEW

AUTHOR: Laura - (USA)

Hello,

I am a representative from NEW Customer Service Companies and came across your posting.  We'd like to look into your claim in further detail and will need additional information from you.  Please email us at help@newcorp.com with the name and phone number you used to register your claim.  Once we receive this, someone on our quality team will reach out to you. 

We hope to hear from you...

NEW Customer Service Companies
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#4 Consumer Comment

when does kenny's rebutts kick in???

AUTHOR: The Outlaw Josey Wales - (United States of America)

 not your week kenny
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#5 Author of original report

response

AUTHOR: Alan Kowalski - (United States of America)

I did check the warranty and it is has conflicting information.  One part states that "Your plan is active the moment you complete your purchase".  Another part claims their warranty kicks in immediately after the manufacturer warranty expires.  The manufacturer does not cover the frame therefor I would expect the warranty I purchased which covers the frame kicks in then. 

The frame was bent from riding the bike over jumps not from a car.  It's a lightweight aluminum frame which is why I was sure to purchase the warranty. 
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#6 Consumer Comment

I've got a question.....

AUTHOR: Ken - (USA)

" LLC claim their warranty does not go into affect until after the manufacturer warranty runs out. "

What does your WRITTEN warranty say about this...you have read it...right?

It makes NO difference what you're told, but the WRITTEN warranty spells it all out for you.

Probably not a Ripoff.

BTW, how did the frame get bent? Possibly when you backed the car over it?

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