I was a recent graduate from my local community college earning my degree in web development and was having issues finding work within Illinois. So a friend told me about NEW so i decided to apply, which turned out to be the biggest mistake in my entire life.
I got hired and although i was over an hour and a half from their Terre Haute training location, i was still forced to drive there through 2 different time zones for 6 weeks when they offered online training yet i didn't qualify for some reason, even though the miles exceeded the requirements to be in an online training course.
So needing a job, i accepted the distance and the position. I had to leave Illinois every morning around 4:30am Central, just to beat traffic, to make it to Terre Haute, Indiana by class time at 8am Eastern, and they did not allow anyone to miss even a minute of class or you were gone,
By going through these two different time zones everyday for class, during the second week of attendance, i was totally exhausted not to account we had to stay there for 9.5hrs a day and not miss a minute. By Thursday of my second week of class, i had left the training facility to head back home and from extreme exhaustion, i blacked out on cruise control driving down the interstate, flew off the road and smashed into a tree at full speed.
I somehow survived this horrific, and life altering accident that i am still recovering from today. That Friday morning, NEW found out about the accident, i was still messed up but conscious enough to learn that NEW had terminated my employment because i had missed class Friday due to being in the hospital surviving what could have been a life ending ordeal.
I said i could be back to class Monday of the next week, even was willing to leave the hospital, injuries, concussion and all, just to try to save the only job i could find, just to be told, sorry, your fired. So about a month passed by, I was slowly recovering from this tragedy that many accidents just like this one, the survival rate is little to none, i received a call from NEW offering me the position again.
After having little to no success with other positions, i decided to accept and assumed that this time i would be able to be in the internet training course due to the extensive miles from the facility and maybe a small bit of remorse for the accident that almost ended my life but i was wrong again.
This time around, i spent my own money for motels the 6 weeks just to make sure i was safe and finished because they did not reimburse no expenses. I really had no choice but to either stay unemployed, or try again.
This time, over 1300.00 in the hole for run down dumpy motels, i completed the training, barely. Myself and others the company wanted to fire for any little reason, others quit but i was determined.
So i made it to the home working environment aspect of the job and have to say, was really enjoying the freedom of the position. this was until i was placed on by far the worst group of individuals i ever had contact with starting with the most conceded supervisor. I will not name complete names but her first name was Terri.
For calls and service i was once getting 80%-95% in training and nesting, Terri was relentless on criticizing every little thing i did and offering up nothing higher than a 60%! She went so far as to say i talked to much with the customer, i breathed to much, the endless list went on and on.
After my 3rd month, i had to either, show up in court or go to jail for contempt of court, date, i had told NEW and Terri about weeks prior to the date. I had proof from the courts, my attorney, and even then, i was told, either i show up for work and miss court, or yet again, i was fired. Well, i did not want to go to jail, so i had no choice but to show up for court. This was the 2nd reason for termination with NEW.
This experience with this company has completely change my life. I continue to suffer, physically and mentally from the accident today and the way they wanted us to treat the customers of Directv was totally bias and rude. The way they treated me and many others that tried out for the position was totally wrong and completely prejudice. This company is out to rip not only their own employees off with an i don't care attitude, but could care less about Directv or their customers equipment. It was all about profits & call times. Who cares if a new subscriber just recently installed was getting a searching for satellite error due to faulty installs, shut them up and get them off the phone was their motto. NEW Corp sucks and i hope Karma comes back and bankrupts this greedy, selfish company. Don't let them tell you this is the best thing that hit employment since the pen, because it was too good to be true.