- Report: #63148
Report - Rebuttal - Arbitrate
Complaint Review: National Electronics Warranty
National Electronics Warrantywww.newcorp.com Sterling, Virginia U.S.A.
National Electronics Warranty / MaxAssurance Warranty ripoff abused & mistreated Sterling Virginia
*Consumer Comment: Rebuttal
*Author of original report: Only after filing the initial report with Rip-Off Report, I did get results. Thank you!
*UPDATE Employee: National Electronics Warranty works for consumers, sometimes against repair service providers
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I called the warranty company on March 2003 to complain that the multimfunction machne was not spitting out paper and would jam after each paper. I called the National Electronics Warrenty Company at 1-866-805-9095. I talked to numerous people and they told me it needed to be sent to Market West (1-818-700-1650) in California. I was hesitent, but sent the unit.
They sent it back "Cleaned, Lubed, and Aligned". But when i set up the machine, it was not fixed. I called the warrenty company back and they said because it was "under warranty" with market West, that I would have to send it back there to get repaired again. I told them if they didn't fix it the first time, what made me think they would fix it a second time.
I resent the machine back in May 2003. A representative from Market West called me to tell me that I would need to pay a $150. diagnostic and labor fee because they could find nothing wrong with the unit. I was shocked!!
I called the Warranty company only to get the run around for about 2 weeks. Thye finally told me they would not pay the fee because Market West said there was nothing wrong with the unit.
Now, Market West won't send back my unit until I pay $150. I could now buy a new multifunction for $199.99.
I am so angry right now, because there is nothing I can do about these scammers. If anyone has any ideas, let me know!!! Thank you
This report was posted on Ripoff Report on 07/09/2003 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Electronics-Warranty/Sterling-Virginia/National-Electronics-Warranty-MaxAssurance-Warranty-ripoff-abused-mistreated-Sterling-63148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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