- Report: #946636
Report - Rebuttal - Arbitrate
Complaint Review: National Electronics Warranty
National Electronics Warranty22894 Pacific Blvd. sterling, Virginia United States of America
National Electronics Warranty Walmart Product Protection Plan had my TV for a month! no good Unfair practices! sterling, Virginia
*Author of original report: Problem Solved! Thanks.
*UPDATE Employee: Help with Your TV
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They let me know that a "board" in the set was irreparable, and that they were turning it over to Walmart Replacement. I called he number that i have for Walmart Replacement, and they tell me that the company is National Electronics Warranty, and that they have my claim. This was Sept. 14. From there; the run-around began.
They told me that I had to wait 5 business days for an answer, even though they knew it couldn't be fixed! After 5 days i called, and they told me that i had to wait 3 more days, while they decided if they would replace it! These are all business days!
On today, Sept.25, i called 3 different times with run-around answers. I was, eventually, called by a different party; and informed that they will replace my set.....IT WILL TAKE 10 BUS. DAYS! i am livid! They could have given me a loaner, and i would have been fine. Over a month without your tv, and in football season, is not right!
This report was posted on Ripoff Report on 09/25/2012 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Electronics-Warranty/sterling-Virginia-20166/National-Electronics-Warranty-Walmart-Product-Protection-Plan-had-my-TV-for-a-month-no-go-946636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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