- Report: #20572
Report - Rebuttal - Arbitrate
Complaint Review: National Express Van Lines moving company
National Express Van Lines moving company362 b White Water Dr. Unit #108 Bolingbrook, Illinois U.S.A.
National Express Van Lines Estimated low and charge high. rip-off moving company Bolingbrook IL
*0: a calmer head prevails. National Express Van Lines is not maliciously trying to rip off consumers.
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The estimate was for $.42 a pound. What I wasn't told was that for every pound over the low estimate I would be charged $.72 a pound.
I was bullied into accepting a binding estimate the day of the move. I was not given the materials they are legally required to give me, I was told I could pay with a credit card when I got an estimate and then I was told that I wouldn't be able to take delivery unless I agreed to their binding estimate (for 3000 pounds more then the non-binding estimate) or pay cash before delivery on the balance. It was a Sunday and I had agreed to take delivery that night. I couldn't pay in cash. So I took the binding estimate, figuring that I'd work it out later.
Some things were damaged. I have yet to see claim reports.
I was charged for packing that was actually packaging furniture (which was supposed to be included).
I was harassed for a tip.
After two weeks of arguing they have offered me $928 to go away.
Before this I have offered them the fair price for the move. I have repeatedly told them that I would be satisfied paying them $.42 a pound for the 5760 pounds they say my belongings weigh. This would amount to them giving me $1800.
I don't think I'm being unreasonable.
I haven't decided whether or not to take their money. I'm waiting to see if the release they want me to sign is unreasonable. I'm also allowing myself a day to calm down and take stock of things.
Please, if you're moving, be careful. Don't let moving companies get away with charging you ridiculous amounts.
This report was posted on Ripoff Report on 05/09/2002 06:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Express-Van-Lines-moving-company/Bolingbrook-Illinois-60440/National-Express-Van-Lines-Estimated-low-and-charge-high-rip-off-moving-company-Bolingbro-20572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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