• Report: #20572

Complaint Review: National Express Van Lines moving company

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  • Submitted: Thu, May 09, 2002
  • Updated: Sat, May 11, 2002

  • Reported By:Williamsburg VA
National Express Van Lines moving company
362 b White Water Dr. Unit #108 Bolingbrook, Illinois U.S.A.

National Express Van Lines Estimated low and charge high. rip-off moving company Bolingbrook IL

*0: a calmer head prevails. National Express Van Lines is not maliciously trying to rip off consumers.

*Consumer Suggestion: your complaint makes a difference!

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National Express van lines gave me an estimate for a list of things to be moved that amounted to $1298. I was finally charged $4300. I moved the things on the list and additional things amounting to approximately 500 pounds.

The estimate was for $.42 a pound. What I wasn't told was that for every pound over the low estimate I would be charged $.72 a pound.

I was bullied into accepting a binding estimate the day of the move. I was not given the materials they are legally required to give me, I was told I could pay with a credit card when I got an estimate and then I was told that I wouldn't be able to take delivery unless I agreed to their binding estimate (for 3000 pounds more then the non-binding estimate) or pay cash before delivery on the balance. It was a Sunday and I had agreed to take delivery that night. I couldn't pay in cash. So I took the binding estimate, figuring that I'd work it out later.

Some things were damaged. I have yet to see claim reports.

I was charged for packing that was actually packaging furniture (which was supposed to be included).

I was harassed for a tip.

After two weeks of arguing they have offered me $928 to go away.

Before this I have offered them the fair price for the move. I have repeatedly told them that I would be satisfied paying them $.42 a pound for the 5760 pounds they say my belongings weigh. This would amount to them giving me $1800.

I don't think I'm being unreasonable.

I haven't decided whether or not to take their money. I'm waiting to see if the release they want me to sign is unreasonable. I'm also allowing myself a day to calm down and take stock of things.

Please, if you're moving, be careful. Don't let moving companies get away with charging you ridiculous amounts.

Ryan
Williamsburg, Virginia

This report was posted on Ripoff Report on 05/09/2002 06:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Express-Van-Lines-moving-company/Bolingbrook-Illinois-60440/National-Express-Van-Lines-Estimated-low-and-charge-high-rip-off-moving-company-Bolingbro-20572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 0

a calmer head prevails. National Express Van Lines is not maliciously trying to rip off consumers.

AUTHOR: - ()

I posted the original complaint about this company.

After talking with the company several times and having some time to calm down (these are trying times and moving can be so very stressful) I have reminded myself that not every bad thing that happens to us can be attributed to malice on the part of other people. I sat and looked at a bill for over $4000, realized that I would be paying the credit card company for years and searched for someone to blame.

The moving company was the target I fixed my sights on. I looked at the estimate I was given. I looked at the bill, I calculated what it would have cost had I been able to help them estimate more precisely. The discrepency bothered me. I got angry. I wanted restitution and I wanted revenge. Then I realized. These are companies trying to make a living. These are people that just want to make enough money to go home and feed their children. They aren't trying to destroy anyone's lives or livelihood.

They're just trying to make a living in a climate of heavy handed government regulation and rising fuel prices.

I realize now that much of my anger was over knowing that I should have handled this differently. I should have educated myself on moving company practices. I should have known that everyone who handles household moves charges a higher rate for things that are over the estimate. I should have realized that many of their employees are paid very little and they NEED tips in order to support themselves and possibly their families. If I had taken these steps I would not have been surprised at my final bill and could have avoided spending a lot of time very much unproductively angry. I could have just been happy that I have all my belongings intact and with me. A mover that ACTUALLY wanted to rip off consumers would have kept my stuff and told me it was stolen or something. They definitely didn't do that.

I apologise to National Express Van Lines. We had a misunderstanding and then we met in the middle on a price. Their offer was halfway between what they charged me and what I asked them for after the fact. That's more then fair. I realize that I was very much hasty about posting a complaint in a public forum before all attempts at resolution had been completed.

I never meant to say that I was deliberately overcharged or that National Express Van Lines did anything but what is normal and proper for any upstanding Home furnishings mover to do. I would like to say to all you out there that are moving, all my furniture arrived at my new home intact and ready for action. All my questions after the fact were listened to and acted apon. I now feel that my concerns have been answered. All of you, feel free to move with National Express Van Lines. They follow all industry practices to the letter and try to do all they can to make sure they have satisfied customers.

A much less angry Ryan Bedell
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#2 Consumer Suggestion

your complaint makes a difference!

AUTHOR: Kay - ()

Ryan,

these scam movers, operating all over the country, must be shut down. Please take the time to make a formal complaint. complaints to the Federal Motor Carrier Safety Administration (part of the DOT) are starting to make a difference.
Consumers may file household goods or other commercial motor carrier complaints via FMCSA's nationwide complaint hotline, 1-888-368-7238 (1-888 DOT-SAFT). To further protect consumers, a commercial complaint form is now available on FMCSA's website http://www.fmcsa.dot.gov/. The form may be mailed or faxed to: FMCSA, 400 Seventh St., SW, MC-PA, Washington, DC 20590.
The fax number is 202-366-3375.



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