• Report: #222224

Complaint Review: National Fidelity Mortgage

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, November 25, 2006
  • Updated: Fri, January 25, 2013

  • Reported By:Baltimore Maryland
National Fidelity Mortgage
505 Progress Drive Linthicum, Maryland U.S.A.

National Fidelity Mortgage.NFM Lending Sham Business, Employees with Theft and fraud Charges, Ripoff Linthicum Maryland

*UPDATE Employee: NFM, Inc. Strives To Provide Excellent Service

*Consumer Comment: Con man running this company....BEWARE

*Consumer Comment: Case Number for National Fidelity Mortgage

*Consumer Comment: WATCH OUT~~!

*Consumer Comment: WATCH OUT~~!

*UPDATE Employee: Setting the Record Straight

*UPDATE Employee: HR Standpoint

*UPDATE Employee: HR Standpoint

*UPDATE EX-employee responds: Whiting out closing costs, snorting coke in the bathroom, management working off gambling debts to owner, and more....

*Consumer Comment: How to Find the Court Case

*UPDATE EX-employee responds: To the " attorney " at large

*UPDATE Employee: NFM Response

*Consumer Comment: You are an attorney

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

MOSES DAVID SILVERMAN settled with the FTC in 1995 for a Sham Business and to avoid a class action lawsuit in Maryland settled again in 2002 for running 2 sham businesses. Pull the court records in Maryland 24-C-02-004934. However, he is back at it this time with his wife who apparently has no scrupples and left their child unattended in a vehicle this year and yet they want people to believe she can run a title company? M in Delaware is right there is a lot more as it appears Moses is being sued by his former partners through a company called W.I.N. stay tuned for that outcome. However, they apparently have an investigator that went in under cover working for NFM as a loan officer, from a task force that I have been trying to get to talk to me by the name of Nicole or Niki that has been a thorn in their side . Either that is not her name or she doesn't have a phone number listed. I want to reach her. She is hot on their trail and from what I was told by my client even had one of NFM processors arrested this past Monday November 20 on a warrant for a fraud charge to the state. I bet that guy went back to work on Tuesday as how can crooks police other crooks. I have also heard there are others that work there with theft charges on their records. Everyday with people personal information to include their bank statements, credit reports, social security numbers, and etc... That is like giving candy to a child of course they are going to eat it. When you put a thief around that type of information it will only be a matter of time. If anyone knows or has any influence on Ms. Nicole Orr ( I guess that is her name) as I see she has been on here. Please have her call me . I am listed in the phone book and I am an attorney. Looking to aid in the fight. Nicole, Do not let NFM push you around with that breech of contract NFM does it all the time. There is alot of people behind you and we appreciate your hard work. Please do not stop no matter what. NFM has no credibility nowhere. NFM- Not For Me . 1 President is a crook, 100's of employees are thieves, and the 12 jurors should agree.... ( I tried to make it into a Christms Carol)

Kalie
Baltimore, Maryland
U.S.A.

This report was posted on Ripoff Report on 11/25/2006 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Fidelity-Mortgage/Linthicum-Maryland-21206/National-Fidelity-MortgageNFM-Lending-Sham-Business-Employees-with-Theft-and-fraud-Charg-222224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on National Fidelity Mortgage

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NFM, Inc. Strives To Provide Excellent Service

AUTHOR: Bernadette - (U.S.A.)

NFM, Inc. has been in business for the past 15 years.  We pride ourselves on being responsive and professional in all aspects of our business. We are dedicated to solving problems and answering questions/concerns quickly and in a respectful manner.  As soon as we become aware of a problem, we immediately research the situation and take the appropriate steps to try to find a resolution.  We handle each situation with the same level of importance; we aim to give each client excellent service.

If you have a problem with or question about NFM, Inc. or one of our employees, please contact our corporate office directly. This can be done by emailing us at info@nfmlending.com or calling our toll free number, 888-233-0092.

NFM, Inc. is a mortgage lending company currently licensed in twenty-five states in the U.S. The company was founded in Baltimore in 1998. They attribute their success in the mortgage industry to heir steadfast commitment to their customers and the community. NFM, Inc. has firmly planted itself in the national home loan marketplace as Americas Common Sense Lender.  In 2012 NFM, Inc. was awarded the honor of being one of the Top Workplaces in 2012 by the Baltimore Sun. To learn more about the company please call us at (888)-233-0092 or go to www.nfmle nding.com.
Respond to this report!
What's this?

#2 Consumer Comment

Con man running this company....BEWARE

AUTHOR: Thomas Y - (United States of America)

My elderly mother recieved an unsolicited phone call from someone named David Silverman offering her a loan that she would need to help with new state income and property taxes.  My mother is 84 and on the national DNC list, but somehow this company NFM thought it was ok to call her and attempt to get financial information from her in order to do a mortgage for her which she did not need. 

After I did some homework I was astounded to see how bad this is and what this company appears to be
doing.  After a simple google of NFM and Dave Silverman I found that they are aggressivly marketing to elderly people and the poor and creating a false sense of need for a mortagge.  See this link:

http://800notes.com/Phone.aspx/1-800-214-5340

Then I decided to call this Dave Silverman back and it appears he is never around and always out of the office.  Well that came as no suprise since I saw other ripoff reports claiming he is always traveling and doing things in casinos.  I also see there are a slue of lawsuits from former employees for not paying them wages, a former FTC lawsuit in 1995, 3
different states banking department fines all from 2010-2012, and a slue of negative press on the company and ceo with gamlbing and hiring felons.   i would strongly advise anyone to report this company to the FTC.  I have posted all the information I could find here so that if you are considering a mortgage with nfm, you should think otherwise.  These
are all FACTS not opinions

http://www.nmlsconsumeraccess.org/EntityDetails.aspx/Artifact/Agreement.pdf?q=102336-202124

http://www.nmlsconsumeraccess.org/EntityDetails.aspx/Artifact/Agreement.pdf?q=101754-201483

http://www.dfs.ny.gov/banking/ea110411.pdf

http://www.ftc.gov/opa/1995/11/tel2.shtm
Respond to this report!
What's this?

#3 Consumer Comment

Case Number for National Fidelity Mortgage

AUTHOR: dbusch - (United States of America)

I had no problem finding the case number cited in the ripoff report. I am referring to Case No. 24c02004934. The trick to finding the case is making certain that you contact the correct court. In this case, that is Circuit Court for Baltimore City, Civil System. This case is from 2002, and once you get the information you can request to receive a copy of the case.

On December 18 I was supposed to send off the signed documents that had been sent to me by NFM which includes bank account numbers, social security numbers, and other sensitive information. Fortunately, when I went to use the Fedex prepaid air express they included with the package, I was informed that the account was not air express but a ground account which was not from NFM. Having seen that the person whose name was involved with the company had been involved in the case number above, I am having no further contact with the company, and have learned my lesson about dealing on line with personal information without researching the company involved

Respond to this report!
What's this?

#4 Consumer Comment

WATCH OUT~~!

AUTHOR: Indy2009 - (United States of America)

I have had a dealing with NFM in November of 2009.  I was attempting to refinance my current home loan.  NFM promised me the world and before I knew it......  my credit was screwed up and I owed on my current mortgage for two months.  After repeated attempts at trying to get this resolved I was never called back and it took almost a month to reach the person that originally did my refinance who never could answer my questions.  So basically, they told me to go away.

BUYER BEWARE!!!!!  DO NOT TRUST THIS COMPANY OR ANY OF IT'S AGENTS!!!  THEY WILL FIND A WAY TO SCREW YOU OVER!   DO NOT MAKE THE SAME MISTAKE THAT I DID!!!  
Respond to this report!
What's this?

#5 Consumer Comment

WATCH OUT~~!

AUTHOR: Indy2009 - (United States of America)

I have had a dealing with NFM in November of 2009.  I was attempting to refinance my current home loan.  NFM promised me the world and before I knew it......  my credit was screwed up and I owed on my current mortgage for two months.  After repeated attempts at trying to get this resolved I was never called back and it took almost a month to reach the person that originally did my refinance who never could answer my questions.  So basically, they told me to go away.

BUYER BEWARE!!!!!  DO NOT TRUST THIS COMPANY OR ANY OF IT'S AGENTS!!!  THEY WILL FIND A WAY TO SCREW YOU OVER!   DO NOT MAKE THE SAME MISTAKE THAT I DID!!!  
Respond to this report!
What's this?

#6 UPDATE Employee

Setting the Record Straight

AUTHOR: Alexander - (U.S.A.)

As an 8-year employee and current Manager in the Sales Department at NFM, Inc., I take grave offense at the frivolous and unfounded accusations written in the recent post "Whiting out closing costs". Consumer advocacy sites like RipoffReport.com were not founded to serve as forums for disgruntled and irrational former employees, and the site is derelict in its ethical responsibility for allowing such libel and slander to be spread.

NFM has built a corporate culture founded on the highest standard of customer care and a devotion to its employees. We have grown from a small office with a half dozen employees in 1998 to a national lending presence with 40 branch offices, and still continues to thrive during the worst real estate market decline in the last 60 years; hardly an attainable feat if the company was truly immersed in bad business practices.

Even during the boom years of the refinance craze that occurred earlier this decade, and before legislation was passed to prevent predatory lending offenses, NFM adhered to strict ethical lending standards with an eye on being a lasting presence in the residentail lending industry, rather than just trying to make a quick buck, as was the case with so many other brokers. Our President devoted 95% of the firm's profits to providing the best tools available to his staff: better computer software and technology, a full time telemarketing department, and staffing that included a Legal Department, Human Resources, a Licensing and Compliance Department, and an accomplished accounting team. These steps, understandably, led to NFM being rated by Inc. Magazine as one of the 500 fastest growing privately-held companies in the country for 2004 and 2005. The President forged relationships with larger banks in order to build our lending capability, went through the lengthy application process to become an approved government lender with the Federal Housing Administration (FHA), and distanced himself and the company from the banks seeking to place our business in high-risk, adjustable-rate mortgages. Most importantly, he implemented strict hiring practices that included background checks, drug tests, and a 4-step interview process (unheard-of measures in the mortgage business at the time) to weed out those candidates who didn't represent the same ideals upheld by the existing staff.

While I will not stoop to addressing the individual allegations listed in the post, as they are unfounded and without legitimacy, let me simply state that drug use, forgery, misrepresentation, and nondisclosure are all offenses that have never been tolerated within the walls of NFM. If there were isolated cases of offenses by a few former employees, then those persons were harshly disciplined or terminated. There has never been a trend, let alone a policy, of misconduct. We have worked tirelessly to build referral and repeat business in an environment that does not lend itself to consumer loyalty, and we are still going strong as a result of those efforts. Any suggestion to the contrary is simply not true, and without merit.
Respond to this report!
What's this?

#7 UPDATE Employee

HR Standpoint

AUTHOR: Bernadette - (U.S.A.)

As a manager and an HR professional I find it imperative to be frank about life at NFM Inc. Every company whether it is big or small has had its share of poor performing and unprofessional employees and of course disgruntle ex-employees. NFM Inc will not state that we are an exception to this rule. In the past we have appropriately dealt with employees who do not hold NFM's key values and strive to represent NFM as the professional, honest, and customer friendly company, our clients and the industry has come to know and expect from us. NFM Inc holds our employees to a very strict Code of Conduct and provides our employees with guidelines for conduct that is not only required but also part of our foundation and success in the current market. Employees who fail to follow our policies, procedures, and legal and compliant guidelines will be disciplined and terminated if we see fit.

NFM's owner continues to show his dedication to his employees and their success by investing profits into the company in order to improve and expand our Human Resources and Legal and Compliance departments (something STILL not common in the mortgage industry). As NFM Inc continues to grow, in one of the hardest times we have seen in the past 60 years, NFM is committed to ensure that we have a solid Human Resource foundation and a corporate culture that thrives on being legal and compliant, professional, and successful.

NFM Inc like every other company is of course here to make money but we also know that being legal, compliant, and professional is what makes us excel during the current mortgage market. I will not touch on the topics discussed in the previous write-up but I will say that I am proud to work for a company that is so enthusiastic and devoted about employee success both professionally and personally. Since the time I joined NFM Inc I have seen many changes that will not only keep us going strong during the current mortgage market but will also maintain our position of being steps ahead of the rest of the industry.

As a matter of common sense, if NFM was treating customers poorly, unfairly, and unethically, don't you think you would see more complaints than a couple of disgruntled ex employees on a rogue non-discriminate website blog? NFM has completed more than 20,000 loans for happy and thankful consumers in its 10 year history...our track record speaks for itself. Remember every company has complaints and a good company, like NFM, work quickly to ensure customer satisfaction and happy and repeat customers.

NFM Inc would like to hear and discuss any questions, concerns, or opinions that anyone has. We have an open door policy for our employees and we encourage the same for our clients and individuals eager to learn more about NFM Inc and our amazing staff!

Respond to this report!
What's this?

#8 UPDATE Employee

HR Standpoint

AUTHOR: Bernadette - (U.S.A.)

As a manager and an HR professional I find it imperative to be frank about life at NFM Inc. Every company whether it is big or small has had its share of poor performing and unprofessional employees and of course disgruntle ex-employees. NFM Inc will not state that we are an exception to this rule. In the past we have appropriately dealt with employees who do not hold NFM's key values and strive to represent NFM as the professional, honest, and customer friendly company, our clients and the industry has come to know and expect from us. NFM Inc holds our employees to a very strict Code of Conduct and provides our employees with guidelines for conduct that is not only required but also part of our foundation and success in the current market. Employees who fail to follow our policies, procedures, and legal and compliant guidelines will be disciplined and terminated if we see fit.

NFM's owner continues to show his dedication to his employees and their success by investing profits into the company in order to improve and expand our Human Resources and Legal and Compliance departments (something STILL not common in the mortgage industry). As NFM Inc continues to grow, in one of the hardest times we have seen in the past 60 years, NFM is committed to ensure that we have a solid Human Resource foundation and a corporate culture that thrives on being legal and compliant, professional, and successful.

NFM Inc like every other company is of course here to make money but we also know that being legal, compliant, and professional is what makes us excel during the current mortgage market. I will not touch on the topics discussed in the previous write-up but I will say that I am proud to work for a company that is so enthusiastic and devoted about employee success both professionally and personally. Since the time I joined NFM Inc I have seen many changes that will not only keep us going strong during the current mortgage market but will also maintain our position of being steps ahead of the rest of the industry.

As a matter of common sense, if NFM was treating customers poorly, unfairly, and unethically, don't you think you would see more complaints than a couple of disgruntled ex employees on a rogue non-discriminate website blog? NFM has completed more than 20,000 loans for happy and thankful consumers in its 10 year history...our track record speaks for itself. Remember every company has complaints and a good company, like NFM, work quickly to ensure customer satisfaction and happy and repeat customers.

NFM Inc would like to hear and discuss any questions, concerns, or opinions that anyone has. We have an open door policy for our employees and we encourage the same for our clients and individuals eager to learn more about NFM Inc and our amazing staff!

Respond to this report!
What's this?

#9 UPDATE EX-employee responds

Whiting out closing costs, snorting coke in the bathroom, management working off gambling debts to owner, and more....

AUTHOR: Dan - (U.S.A.)

If you have Googled this company to check them out, you have come to the right place.

White out: it was standard practice to white out sections of the loan application that totaled and run it through the xerox machine prior to getting the client's signature. Industry standard software we used automatically totaled the figure and displayed it, this was the "manual over ride."

One of their top producing loan officers snorted a line of coke off the back of a toilet lid in front of me. Half the company would regularly take 2-3 hour lunches, get loaded from the various drink specials near by, and then go back to talk to people about the single largest financial transaction they will ever take part in.

One of their senior level managers ran up a huge gambling debt. The owner paid it off and worked him as an indentured servant.

One of their top producers openly bragged about refinancing the same client 3 times in a 12 month period, charging thousands of dollars of closing costs each time.

Another top producer taught a company wide class on how to charge higher closing costs and higher rates on each loan. In private he explained how to make the final fees charged higher than the initial fees disclosed to the client.

They steer business to a title company that charges about twice what the market average is for the service they provide. The wife of the owner of NFM has a majority ownership interest in said title company.

The 1% negative amortization ARM. They were a huge pusher of the option ARM, and misrepresented the payment rate as an interest rate. Training was provided on how to emphasize the low pay rate and dodge questions on what the real interest rate was, and what the real terms of the loan were. After closing, many angry customers called in complaining after they realized the terms of the loan they were in. Management presented it to loan officers as a product to push on homeowners who had low fixed rates, and no debt to consolidate. We took people who had no debt, interest rates of 6% or below, and talked them into fully adjustable rates that started in the 7's and capped at 10.

The truth about the office move: it is a SMALLER location, much smaller in fact. Roughly 25-30% the square footage of the old location, also located in about the lowest rent section of town right next to the airport.

The truth about the BBB rating: first, the BBB is really nothing but a racket to extract fees from small businesses (each business pays about $400/year for the "privilege" of getting info reported on them). As such when it comes to consumer disputes, the business is the boss. There is no such thing as an "outstanding" rating, and NFM's is merely "satisfactory." It is nearly impossible to get a rating below satisfactory. There have been companies shut down by attorneys generals offices who have maintained such rating. Additionally, there have been 5 consumer complaints filed within the past 36 months, just in MD.

There were a few good people working there, I never understood why. Perhaps the biggest statement against the mortgage industry is that on the whole, they probably ranked in the top half ethically, even if ever so slightly.
Respond to this report!
What's this?

#10 Consumer Comment

How to Find the Court Case

AUTHOR: Gollum - (U.S.A.)

You cite the court case Maryland 24-C-02-004934. How can I access it? I went to the Maryland courts website but could not find it there.

You cite an FTC case in 1995. How can I access it?
Respond to this report!
What's this?

#11 UPDATE EX-employee responds

To the " attorney " at large

AUTHOR: Ex Employee - (U.S.A.)

First off, I highly doubt you are really an attorney. Just by the way you speak your words thru your fingertips, it is highly unlikely. Howerver for that matter I am the Assistant Vice President Of The United States, if we are still giving ourselves phoney names.


Either way... I can stand by and defend the name and reputation of NFM, Inc. There are alot of " boiler room " mortgage companies out there, and this firm is NOT of that scenario. NFM Inc. has and always will offer me nothing less than to greater myself in many ways. I have never worked for a more prestigious mortgage outfit in my lifetime. Believe what you will about this company, but take first hand information that this company offers everything possible for their employees to better themselves by helping them open branch offices around the country. No other mortgage company that I ever worked for batted an eye at those opportunities.

You can check for yourselves at BBB.com and read the reports. an outstanding, well loved company in the state of Maryland. So great that they wrote a large article in the SUN paper informing it's readers how sad they were to see them leave Baltimore and move to a larger location.



- A former employee who left only due to personal family reasons.
Respond to this report!
What's this?

#12 UPDATE Employee

NFM Response

AUTHOR: Katie - (U.S.A.)

NFM, Inc. (NFM Lending or National Fidelity Mortgage, as referred to in previous postings) was founded in 1998 and has proudly provided billions of dollars in mortgages for over 15,000 satisfied consumers. For NFM, Inc. and its dedicated and hardworking employees, providing homeowners and potential homeowners the best quality service is now, and has always been, paramount. This is evidenced by the fact that in all our years of business, we have never had a consumer complaint filed on this or any other website.

NFM Inc.'s mission is to assist our clients in obtaining financial security by providing exemplary service through mortgage solutions. That mission is supported by our values:

Customer Service - This is our primary value. Our customers are paramount in this organization. Above everything else, we want to be there for our clients. We want to move their loan through the process as expeditiously as possible, without sacrificing the quality of the loan.

Ethics and Integrit When providing services to our customers and our employees, we are committed to the highest standards of honesty, integrity, and ethics. We strive to ensure our management team, employees, and business associates share our dedication.

Professionalism We want our team members to be professional, to have the willingness to work hard, uphold high standards, and always strive to identify the critical needs of our clients.

Commitment Our staff is dedicated to ensuring the highest quality loan product, and to deliver it as quickly and efficiently as possible.

Teamwork We strive to fill our work environment with encouragement and teamwork, building a positive workplace that rewards both commitment and performance.

NFM, Inc.'s mission, values, competence, experience and integrity is consistent with the interests of the public and our federal and state regulators. NFM, Inc. and its management regularly are subject to examination by our federal and state regulators and to quality assurance measures by our consumers, who consistently have confirmed that NFM, Inc. is a sound company. Fueled by our commitment, NFM, Inc. continues to invest in improving our customers' experience and industry best practices to ensure that we not only maintain those qualities, but also exceed expectations.

NFM, Inc. values our reputation, and we take consumer complaints very seriously. We are thankful that we have never had to respond to a personal attack such as the one posted to this website.

NFM, Inc. welcomes any inquiries regarding our company. Please contact us directly at info@nfmlending.com.
Respond to this report!
What's this?

#13 Consumer Comment

You are an attorney

AUTHOR: Ron - (U.S.A.)

Are you really an attorney? Why would you be on this site soliciting?
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Wal-Mart.com USA, LLC

Advertisers above have met our
strict standards for business conduct.

Wal-Mart.com USA, LLC


Ripoff Report Legal Directory