- Report: #454541
Report - Rebuttal - Arbitrate
Complaint Review: National Fitness Center
National Fitness Center1312 Longford Drive Spring Hill, Tennessee U.S.A.
National Fitness Center NFC- POOR CUSTOMER SERVICE, POOR BUSINESS PRACTICES Knoxville/Spring Hill Tennessee
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On April 17, 2009 my membership was supposed to be drafted from my account so when i checked my balance and it had not been debited i decided to check my card statement. It turns out that my Personal Training had been taken out but my Membership dues had been declined, even though more than enough money was available so i called the bank to find out why my membership was declined and i was told that NFC corporation had provided the wrong expiration date when they had tried to run the card for the membership (not my fault). So I call NFC and speak to CHRISTIE in billing. I explained to her the situation and what the card issuer had told me and what Christie told me was that I could have the card issuer call her and the issue would be handled accordingly. I had the card issuer call and inform christie that the error was on their behalf and she still refused to lift the 30 dollar charge, and she refused to simply rerun the card even though the card issuer stated that the money for the membership was available. Not only did Christie not remove the fee but she was rude and actually threatened to hang up on me, so I called my gym the spring hill location and spoke to the manager there and she assured me that she would handle it and the 30 dollar fee would be lifted and it was never "taken care of"... apparently in the case of NFC the customer is never right, nor do they do n e thing to please them... which brings me to May, I had lost my debit card, and Informed Paul-the corporate represenative at my gym at the time- of the situation,(knowing their shady business practices) and he informed me that " it would be taken care of" and to bring in my new card as soon as it came in which would have been the 12th at the earliest, and i told him that and he said that was ok. I finally came home on 5/14/09 after work and my card was in my mail box. 15, 16, 17 I worked 12+ hour shifts, so while at work on the 16th of may i attempted to call NFC and make them aware of my new card and got a recording that basically stated "were not here call back when we are" and the call was disconected and there was no voicemail box to leave a message or anything....
So i called the cool springs location and made a payment of $249.95, mind you a day before my dues were due, $30 for the fee from april (b/c if i didnt pay that then i would incur another $60 for the 2 transactions set to come out in may) 49.95 for my membership and 120 for my personal training. Thinking i was in the clear because i had done everything in my power to make sure NFC recieved its money before the 17th I headed to the Gym on 5/21/09, where i showed up as "denied". It turns out Paul from corporate did not "take care of anything" and even though i made an in-house payment over the phone on the 16th they still had tried to draft my cancelled card leading to a 30$ declination fee. I spoke to the Manager at my location who said she was unable to do anything and so once again i called NFC corporate billing department, and they told me that there was nothing that they could do for me and that all billing information had to be submitted 10 days prior to the draft date, or an inhouse payment would have to be made, when i didnt even receive my card until the 14th which is only 3 days prior to my draft date and i DID MAKE AN INHOUSE PAYMENT BEFORE MY DRAFT DATE!... Now as i had stated earlier.... my membership comes out in 2 separate transactions, now you may want to put on your thinking caps for this one, if infact they did try to run the cancelled card, would i not have a 60 dollar declination fee? 30 for each transaction? Shady right?
on 5/22/09 I was supposed to recieve a call from Christie, Manager of NFC corporate billing Dept, before 4:30 PM EST, so 3:15 PM CST when i did not recieve a phone call i called NFC corporate billing dept. I was informed that Christie was gone for the day, and that despite my $249.95 payment on 5/16/09 My gym privileges would be suspended until i paid their $30 fee, And there was no one i could speak to until tuesday because everyone in the company with any level of authority was out of the office until then. I informed her i would not pay the fee and she threatened me with 3rd party collections. She then told me she would look further into my account and then call me back on tuesday so... that FRIDAY-SATURDAY-SUNDAY-MONDAY-TUESDAY 5 out of 30 days 1/6 of the month that i cant use my membership. I called the Spring hill location to speak to the manager, and NFC corporate office had already called her to suspend my membership, she said once again "theres nothing i can do." So I called NFC billing department once again... where not only were they rude to me but i was hung up on again. This company has the worst customer service skills i have ever dealt with, and have the shadiest busness practices as well... I ADVISE ANYONE SEEKING A GYM MEMBERSHIP NOT TO SIGN A CONTRACT WITH NATIONAL FITNESS CENTER!!!! They are crooks, and do not do anything to resolve customer issues. And conveniently when an issue arrises there is never anyone who can handle it, youre passed around all the while being treated like dirt and then eventually ignored. RIDICULOUS... and trust me google the company or check consumer reports, they have an F rating and multiple customer complaints.
Thompsons station, Tennessee
This report was posted on Ripoff Report on 05/22/2009 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Fitness-Center/Spring-Hill-Tennessee-37174/National-Fitness-Center-NFC-POOR-CUSTOMER-SERVICE-POOR-BUSINESS-PRACTICES-KnoxvilleSpri-454541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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