• Report: #443988

Complaint Review: National Fitness Center

  • Submitted: Thu, April 16, 2009
  • Updated: Mon, June 22, 2009

  • Reported By:Columbia Tennessee
National Fitness Center
3012 Longford Dr Spring Hill, Tennessee U.S.A.

National Fitness Center- Spring Hill, Tennessee (home Office, Knoxville, TN) Unauthorized charges to my account after contract was voided Spring Hill Tennessee

*Author of original report: Certified Mail

*UPDATE EX-employee responds: Know What You Are Signing

*UPDATE EX-employee responds: Know What You Are Signing

*UPDATE EX-employee responds: Know What You Are Signing

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First of all, I walked into the Spring Hill, TN Location after I got off work around 8pm (they close at 10) and Nadine didn't seem too happy to sign me up because she actually TOLD ME she wanted to go home.

Second, AFTER I had signed a RIDICULOUS 3 year contract, I was told I could have signed 1 year for only $4 more a month. That certainly put a bad taste in my mouth... I did not work out that evening and went home to sleep on it. I read over my contract more carefully and noticed I could cancel within 3 days...

Third problem, I went back the next morning around 9am and told them that I had changed my mind and would like to cancel. Rob told me that I had to send a letter to home office via certified mail along with a $20 administration fee in order to cancel (that was not stated in the contract).

Fourth, after the company received the letter and admin fee and the contract was voided, they still felt the need to charge my account for the first month)

Here is the letter I wrote to them:

To whom it may concern:

I canceled my membership within the 3 day period and was told by Rob in Spring Hill to request in my "Certified mail" letter that the account on file be billed for the (ridiculous) $20 so-called administrative fee. That did not happen and I received a bill. I paid that immediately, and yet was still charged for the first month's membership payment.

Long story short, I am currently out $77.90 because of your company and I was not even a member for 24 hrs. I never even used your facilities.

-$15 for the scan-in card that I never used and will never use.
-$20 for the "administrative fee".
-$3 for the letter that just HAD to be sent via certified mail to cancel my membership. (My contract could have just been thrown away and all of this trouble would have been saved for the next victim.)
-$39.90 for the first month that was NOT authorized to be taken out.

Yes, I understand I signed a contract, but I canceled that less than 24 hrs later. You all had no right to dip into my bank account and take away nearly $40.

When I called to complain, I was told I would have to wait 30 days for only the $39.90 to be returned to my account. This is simply NOT acceptable as the contract was voided well before this was taken from my account.

I am in a wedding in 3 weeks and need MY money back within the next 7 days to put towards the expenses associated with that. If it is not returned in that time, you will hear from my lawyer for the full $77.90 your greedy company has put me out.

Leigh
Columbia, Tennessee
U.S.A.

This report was posted on Ripoff Report on 04/16/2009 12:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Fitness-Center/Spring-Hill-Tennessee-37174/National-Fitness-Center-Spring-Hill-Tennessee-home-Office-Knoxville-TN-Unauthorized-443988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Certified Mail

AUTHOR: Maleigh - (U.S.A.)

Actually, it does state in the contract to send the letter Certified or Registered Mail. I was also told by the General Manager that this had to be done. He did not inform me that this was an option.

The gentleman at the Post Office recognized the sending address and said "you wouldn't believe how many of these we've seen come through here" which goes to show that NFC has made alot of people mad. The company was also on the Local news recently about scamming members. So don't tell me that "I'm in the wrong" here because I'm not alone.

I also, as previously stated, cancelled the contract in the time allowed. The rip-off I'm reporting is that they chose to still charge me for the first month several days AFTER cancellation.
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#2 UPDATE EX-employee responds

Know What You Are Signing

AUTHOR: Itsacontract - (U.S.A.)

I feel this needs to be stated because a lot of fitness facilities hear this exact same complaint.

I will leave out my irrelevent emotions as best as possible. You need to understand you were signing a contract. I have seen literally countless people sign gym contracts and walk away feeling like they can leave at any time. This simply is not the case. You agreed to every fee that you paid and you also agreed that those intial and any administrative fees were non-refundable. I have read over the National Fitness Center contract many times and unfortunatly I can assure you that you will never see any refund greater than the $39.90...and you are not entitled to.

On another note as I have seen this frustrate people in the past...you do NOT have to send your letter certified mail. The policy to tell customers that is your own benifit that should a claim be disputed you have evidence the letter was recieved and the dates it was sent and recieved are recorded by a impartial third party.

I am sorry you had a bad experience, and I may not agree with all of thier policies hence I would never join, but on that particular day...you did agree to them. You are in the wrong here, I just do not want others to blame a company for something they felt unsure about as a customer. Gyms do NOT have a high profit margin, and they do NOT come with a money back gaurentee.

I apologize for spelling and grammer.
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#3 UPDATE EX-employee responds

Know What You Are Signing

AUTHOR: Itsacontract - (U.S.A.)

I feel this needs to be stated because a lot of fitness facilities hear this exact same complaint.

I will leave out my irrelevent emotions as best as possible. You need to understand you were signing a contract. I have seen literally countless people sign gym contracts and walk away feeling like they can leave at any time. This simply is not the case. You agreed to every fee that you paid and you also agreed that those intial and any administrative fees were non-refundable. I have read over the National Fitness Center contract many times and unfortunatly I can assure you that you will never see any refund greater than the $39.90...and you are not entitled to.

On another note as I have seen this frustrate people in the past...you do NOT have to send your letter certified mail. The policy to tell customers that is your own benifit that should a claim be disputed you have evidence the letter was recieved and the dates it was sent and recieved are recorded by a impartial third party.

I am sorry you had a bad experience, and I may not agree with all of thier policies hence I would never join, but on that particular day...you did agree to them. You are in the wrong here, I just do not want others to blame a company for something they felt unsure about as a customer. Gyms do NOT have a high profit margin, and they do NOT come with a money back gaurentee.

I apologize for spelling and grammer.
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#4 UPDATE EX-employee responds

Know What You Are Signing

AUTHOR: Itsacontract - (U.S.A.)

I feel this needs to be stated because a lot of fitness facilities hear this exact same complaint.

I will leave out my irrelevent emotions as best as possible. You need to understand you were signing a contract. I have seen literally countless people sign gym contracts and walk away feeling like they can leave at any time. This simply is not the case. You agreed to every fee that you paid and you also agreed that those intial and any administrative fees were non-refundable. I have read over the National Fitness Center contract many times and unfortunatly I can assure you that you will never see any refund greater than the $39.90...and you are not entitled to.

On another note as I have seen this frustrate people in the past...you do NOT have to send your letter certified mail. The policy to tell customers that is your own benifit that should a claim be disputed you have evidence the letter was recieved and the dates it was sent and recieved are recorded by a impartial third party.

I am sorry you had a bad experience, and I may not agree with all of thier policies hence I would never join, but on that particular day...you did agree to them. You are in the wrong here, I just do not want others to blame a company for something they felt unsure about as a customer. Gyms do NOT have a high profit margin, and they do NOT come with a money back gaurentee.

I apologize for spelling and grammer.
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