- Report: #763257
Report - Rebuttal - Arbitrate
Complaint Review: National Fitness
National Fitness1645 E Highway 193 Layton, Utah United States of America
National Fitness Professional Fitness Wont cancel contract after 7 letters being sent Layton, Utah
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Iwaited until all my auto withdrawals came out on the 15th of May and closed theold bank account. I called to change the billing on my gym membership. What Ithought was a totally different company then the trainer. I called around the18th of May and changed the billing on my husbands gym and my gym membership. End of May comes I get billed for both of my training contracts. I called tofind out why. They told me they must have gotten the card number off the newcontract. I told them they never had permission to charge my new card for thebiweekly contract. I was told they would look into it and call me back. Neverheard anything; called and left several messages for a supervisor who is alwaysunavailable.
A few weeks later we get a letter in the mail my husbands gymmembership didnt get charged to us. I called to find out why. The gal I spoketo about changing the billing on GYM memberships changed my GYM and my biweeklytraining contract. Not the two GYM memberships like I asked, the biweeklytraining contract was never even brought up in our conversation; she neverbrought up any training contract. Inever even mentioned it because I didnt realize one had something to do withthe other; besides when I spoke to her I was under the impression the biweeklywas cancelled and the weekly was all set. The guy I talked to that time was toldme to send a letter to their address. So I sent a certified one; at this pointthis is my 5th letter about this.
On July 9th I wrote my bank to reverse the May and Junecharges. I took a copy to the gym for the head trainer as well as mailed one toboth address so 7 letters have been sent. The bank has reversed and refunded the May and June charges and I amtaking a letter to them today to reverse the July charge. At this point I am beyond livid I wrote two different companies 7 letters tocancel as well as numerous phone calls to cancel a contract with no response.Every time I call I get told to send a letter; well that doesnt work and I dontfeel I should have to send anymore letters. I have sent 4 certified letters and 3 uncertified letters, left 13voicemails for supervisors and nothing in return.
This report was posted on Ripoff Report on 08/10/2011 10:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Fitness/Layton-Utah-84040/National-Fitness-Professional-Fitness-Wont-cancel-contract-after-7-letters-being-sent-Layt-763257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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