A year ago I joined a new gym that opened in Greenville, SC, Pivotal Fitness. When I joined, it was not explained to me that they were a member of a larger company of fitness centers. The parent company is apparently National Fitness of Layton, Utah.
Over Labor Day weekend 2006, I moved to Cape Coral, FL, ~750 miles from the gym. When I called Pivotal Fitness BEFORE the move, I was told that I am unable to quit the gym without contacting their national membership with proof of move. When I called National Fitness, I was told that I would need to fax a copy of my new driver's license to them and they'd take that as proof of relocation. (Already I'm mildly suspicious, but I gave them the benefit of the doubt.)
My driver's license was issued on September 5, the day after the Labor Day holiday. I faxed the copy of the license to them on September 11, which they have record of. A week later I got a phone call that the copy of the license wasn't legible, and could I send it again. I complied, and the second was sent before the end of September. (Both times what went into the fax machine was legible, I don't have record of what came out of it!)
No phone calls after that, and I figure we're good to go.
I call in October after I see that they've drafted my checking account AGAIN. Then I get a snippy little "customer service representative" that tells me that BOTH copies of my license aren't legible on their end, and that I should have checked to make sure it was legible before sending. Okay, so I'm fuming, but I agree to MAIL in a copy.
So, I mail in a copy that was VERY legible. Clear as day. Nope, they don't get it. I don't find out until they draft my account again in November.
Now, I'm really mad. And get on the phone and ultimately, like an idiot, finally agree to send it again.
A "supervisor" by the name of Stacy has so far refused to refund the bank draft for October, and I haven't seen the refund for November yet either! Not to mention, I believe I'm entitled to a refund in September since they did have verbal notification of the relocation since BEFORE LABOR DAY. Obviously, I haven't been to the gym at all in September, October or November and have a valid proof of move dated 09/05/2006.
I'm out $117 because they're idiots, which frustrates me to no end. And, I'm also frustrated that something that seems so simple turned into such a difficult problem.
Cape Coral, Florida