- Report: #1139296
Report - Rebuttal - Arbitrate
Complaint Review: National Fitness
National FitnessInternet USA
National Fitness I signed up for a membership with a local gym called Square One Fitness. Apperently the gym shut down and I never received any notice before or after it went out of business. I have contacted National Fitness and was told that my membership contract was over. I wanted to cancel my gym membership as the gym was no longer open and had shut down. I've been getting charged a monthly membership for 3 months now and don't want to pay for a gym membership anymore for a club that is no longer open. i was informed that I would have to mail in a letter that stated that i wanted to cancel it and I'm still going to be charged yet another monthly charge for a gym that is shut down until they get my letter in the mail. They would not cancel my membership via fax nor phone so that I would not have to pay another monthly amount for a closed own gym. The staff on the phone was unfriendly AND an willing to cancel my membership even though my contract is up. I have had to go out of my way to cancel with a gym that is no longer in service, I've had to pay for several months of a gym that is closed, and now I can't even cancel the membership whithout going out of my way to write a letter and mail it in. It should not be this hard to get a membership to a gym that is closed down! I should have received a letter, email, or phone call from this company stating that the gym I go to went out of business which I never did. I would like to be cancelled from this membership without having to pay yet another monthly fee for a gym that is closed. It shouldn't be this difficult! Layton Internet
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The gym that I have honored the contract membership with has now closed it's doors and I am unable to cancel my membership through this company without having to write a letter and mail it in. I have been paying for a gym for 3 months now that is out of business. I did not receive a notice in any form stating that the gym closed down. I should not be responsible for paying a membership for a gym that is no loger open. I should be able to cancel a membership over the phone or fax so that I am not charged yet another membership fee for a gym that is closed. I contacted this company via phone trying to cancel the membership but they refused to help me and told me to write a letter. It shouldn't be this hard if the company has closed its doors and I should not have to pay for a gym that has closed down. I also should have recieved adiquate notice that the gym was closing it's doors.
This report was posted on Ripoff Report on 04/16/2014 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Fitness/internet/National-Fitness-I-signed-up-for-a-membership-with-a-local-gym-called-Square-One-Fitness-1139296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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