ED Magedson – Founder
National Floors Direct40 Robbie Road Avon, Massachusetts United States of America
I paid a deposit on November 6, 2010 for a job scheduled on November 20th. They showed up with the wrong materials to do the job. They needed to glue the tack strip with a specific type of adhesive. One of their crew was laying on my couch while I phoned in my card number. When he was asked to get off the couch he went into the bathroom, without asking, and urinated all over the seat and floor.
They left five minutes later after telling me the office would call me. After an hour, they never called so I called them. They told me they would come back 6 days later and finish the job. They showed up 6 days later, 5 hours after they said they would, with no materials to finish the job. So that crew left five minutes after they arrived.
Four hours of me calling them to chase people down to get some kind of resolution and we came to an agreement that they would return with the right materials the following Monday and finish the job. Again, they send a different crew with the wrong materials to attach the tack strip the following Monday. This time they lied to me and told me that this particular adhesive they preferred to use would set up in an hour and I would be all set. The stuff did not set and the installation manager that showed up to get this done tried to pull a fast one on me saying it was set and they could now install the carpet. Right in front of him I lifted it with one finger. He tried to BS me and just get the carpet in and get out.
After this I threw them out of my house and demanded my money back. They told me that the process takes 4 to 5 days and would begin that Monday. By Friday no refund. I called the office and the two people I dealt with previously are now avoiding my calls. They kept pawning me off to customer service people until finally they tell me the PROCESS won't start for another 2 to 3 days. So, after 3 business days I call again and now they are telling me it will take 7 to 10 business days and that they don't know why someone would tell me it takes 4 to 5 days.
These people have done nothing but lie to me. No company can be this incompetent. They obviously engage in shady practices at best. After three weeks of being jerked around I still have not received a refund. Apparently this is going to have to go to litigation for a simple refund. I will never use this company again and strongly reccommend people do their homework before contracting with anyone. I did not check this company out before hand and really wish I did. There is certainly enough information out there about them to paint a very clear picture of what to expect in regard to service and professionalism.
This report was posted on Ripoff Report on 12/08/2010 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Floors-Direct/Avon-Massachusetts-/National-Floors-Direct-Horrible-Experience-Horrible-Customer-Service-Horrible-Busines-669385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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