- Report: #322042
Report - Rebuttal - Arbitrate
Complaint Review: National Home Protection
National Home Protection42 West 38th Street NY, New York U.S.A.
National Home Protection Cashed my check for the warranty, but refuses to give any service New York New York
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I called to make a claim 8am 3/28/2008. I told them my hot water heater is leaking. The nice lady gave me a work # and a number to call in a half hour. I called, the nice plumber came out and found indeed my water heater was done. He called NHP and they told him, I was not a member covered by their warranty (even though I have the copy of my 375$ cleared check endorsed with the National Home Protection Inc stamp) and on top of that they said they do NOT cover water heaters!!! , even though the e-mail from them states ".
MAJOR SYSTEMS COVERAGE THAT'S RIGHT FOR YOU. Plumbing System Plumbing Stoppages Air Conditioning Electrical System
Heating System >> Oven/Stove Microwave
Dishwasher Garbage Disposal Refrigerator Washer
Dryer Ductwork Garage Door Opener Ceiling Fans
I corrected him that I had paid for his service, and he demanded proof and thought I was pulling a fast one on him, I wasn't in the "system". I wondered, how did I get a work order number, if I'm not in your system!!! Maybe HE was mistaken. I asked for his name, and he told me "John Doe", I told him to cut the S*** and tell me his real name, at this time he told me to F*** OFF and hung up the phone. I was blown away!!! I've never been talked to like that. I went back, checked my records and sure enough they cashed my check 11/28/2007 and it is 3/28/2008 today, so I'm sure I should have been covered. Regardless, I have tennents that need hot water. If I'm not covered, then give me back my money with interest, since you held my cash for no service for 4 monthes for no reason, since no I have to pay my plumber for the work. This company is a fraud and they are cocky as hell about it too. Who on earth talks to their customers (or potencial) customers like that. And now that I think of it, I first got the warranty the year before, I never received my 50$ Home Depot card.
This report was posted on Ripoff Report on 03/28/2008 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Home-Protection/NY-New-York-10018/National-Home-Protection-Cashed-my-check-for-the-warranty-but-refuses-to-give-any-service-322042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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