- Report: #375647
Report - Rebuttal - Arbitrate
Complaint Review: National Home Protection
National Home Protection42 West 38th St New York City, New York U.S.A.
National Home Protection Complete Ripoff Company - has never honored any of my claims New York City New York
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1. July 2007: AC unit would not run. Technician dispatched. Paid $60 trip fee. Said he would be back to finish later. Never called back. When I checked with NHP, they said that the tech reported tampering with the unit and we were not covered. Had to pay technician to fix myself. $200. repair bill.
2. August 2007: Again, AC unit stopped working. NHP dispatched technician. Paid $60 service fee. Same scenario as above. When NHP called, again the said the part was not covered by my warranty. Technician called later to tell me that it would cost another $300 to fix the unit. I looked at the unit myself and found a wire had come loose. Connected it and it still works fine to this day.
3. May 2008: Dishwasher stopped working. NHP dispatched technician. $60 fee paid. Technician reported that the Dishwasher had been tampered with and rewired improperly. NHP denied claim. Technician called and offered to fix for $200.00. Bought a used Dishwasher from neighbor and installed myself. Cost: $50.00 (plus the danged $60 service fee!)
4. August 2008: Oven stopped working. NHP dispatched Lake Area Appliances. $60 fee paid. Technician stated that sensor and control panel were bad. Waited three weeks - no call from either NHP nor Lake Area App. Finally was informed by LAA that NHP would only pay to replace sensor, not the more expensive control panel.
NHP has the nerve to pester me every day to renew my policy with them. Do they think I am a complete idiot? Well after four failed attempts to file claims with them - I would be to renew.
THEY NEED TO BE STOPPED!
This report was posted on Ripoff Report on 09/24/2008 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Home-Protection/New-York-City-New-York-10018/National-Home-Protection-Complete-Ripoff-Company-has-never-honored-any-of-my-claims-New-375647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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