• Report: #201989

Complaint Review: National IT Services

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  • Submitted: Wed, July 19, 2006
  • Updated: Sun, March 28, 2010

  • Reported By:Cincinnati Ohio
National IT Services
nationalitservices.com Cincinnati, Ohio U.S.A.

National IT Services Computer repair warranty customer onforce tech ripoff Cincinnati Ohio

*UPDATE EX-employee responds: Old Joe runs a tight ship with no pillow talk.

*Author of original report: Ray worked there two weeks and was let go.

*Consumer Comment: Who are you really upset with?

*UPDATE EX-employee responds: Joseph T. Brickler is everything everyone here is saying. I know first Hand.

*Author of original report: You where never an employee

*UPDATE EX-employee responds: JOE BRICKLER'S RESPONSE IS ALL A LIE

*Consumer Comment: Fake company

*REBUTTAL Owner of company: Discruntled Employee

*REBUTTAL Owner of company: Discruntled Employee

*REBUTTAL Owner of company: Discruntled Employee

*REBUTTAL Owner of company: Discruntled Employee

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First National IT Services is national only in name, it is just a 2 person operation out of OH. Second Joesph Brickler has little to no techs associaterd with National IT Services as advertised on the website,

National IT Services is a client of Onforce.com. How it works is you call in a problem or are stuck with them as a warranty company through Staples (like me), they give you a month of runaround that the problem is "your drivers" when the fuser in the printer is falling apart , when the problem is so obvious they can't put you off any longer (I had to go to Staples and shou them and have them call National IT Services to finally prove I wasn't an @#$@#$ as Joe from NIT called me) they then put your work order out on Onforce.com and the technician that accepts it for the least amount of money gets your call.

Well to make a long story short NIT sends used parts, ground, and basically lies about ETA, they say next day but parts arrive 3-5 days shipped DHL ground and you can never get an airbill to track or ETA... call them and in a sec Joe tells you "It'll be there tomorrow" and hangs up, they are way to busy for you little problems.

Just my luck 3 fusers broke in shipping, what are the odds of that,
3 used parts broke in shipping ??? Well I'll never know cuz after the third when I called Joe he yelled and swore so loud at me he showed me who was boss, yelled loud enough to convince me to go to Staples, demand a replacement printer because the warranty service they sold me was with a wacko, and they replaced the printer.

So point is if National IT Services gives you the runaround don't listen to the "talk", if your item isn't fixed in 1 week go back to the big box and demand it is, companies like National IT Services prey on people by delaying service and using used parts, do not take it, demand service within the period you paid and new parts (shipping or "broken" parts are not your problem, that is an NIT and others delaying tactic, a part from HP never arrives broken, they pack correctly, NIT parts are shipped with newspaper padding in a box without 10 previous airbills attached.

Well the post is just to let you konw to avoid National IT Services, they are a rip-off.

Joseph
Cincinnati, Ohio
U.S.A.

This report was posted on Ripoff Report on 07/19/2006 07:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-IT-Services/Cincinnati-Ohio-45228/National-IT-Services-Computer-repair-warranty-customer-onforce-tech-ripoff-Cincinnati-Ohio-201989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 4Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Old Joe runs a tight ship with no pillow talk.

AUTHOR: M.A.Fox - (United States of America)

I use to work for Mr. Brickler for sometime and he was hard to work for only if you were a screw up. I never had an unjust verbal altercations with him even when a warranty company would send the wrong or defective parts usually from texas warehouse. That would trigger a call from the client with inferior service complaints.


   Mr. Brickler would bend over backwards to keep the clients happy as well as the employees. He had alot of brass when running his business, but that is what kept the end product majority of the time, (happy customers, happy techs)


   I have nothing to gain from this individual, but I give credit where credit is do. Mr. Brickler (Joe) would not tolerate a relation ship with a warranty company who refused to communicate with and service their clients diligently. These type of companies would be the type that would be more profitt based than client based. Similar to my homeowners insurance. If he could take control of the situation and make the warranty company let us service the customer properly as they are suppose to then he would accomplish just that, If not then he would advise the client to take their product back to the big box company and demand a refund and or replacement and bye bye warranty company


   These type of warranty companies usually send different service companies one after another starting from square one with each time fueling the fire for the customers.


   When I left his business he had a lot of repeat customers. This means they were satisfied. The customers were of high caliber as well, and would not be someone to screw up with if you wanted to continue the high turn over he does.


   In regards to cussing on the phone, then you would have to engage him for a duration of time cussing at him first, but usually he saved that for the companies that had a bad product to offer their clients. If you want pillow talk you have the wrong guy. Pillow talk conversations doesn't get the freakin job done.


   In regards to calling Joe Brickler an old man. There are two kinds of techs, book smart certified and experinced and certified. He's got experience plus.


Small minds tickle me, like my four year old who calls ME "old man".


Joe runs a very tight ship. Nothing to complain about.


Frequetek

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#2 Author of original report

Ray worked there two weeks and was let go.

AUTHOR: Joseph - (U.S.A.)

Ray you didn't work for two weeks and where let go because you couldn't get to work because your car rarely ran. That why I had to take you home. We, My wife and I couldn't take it anymore. You had nothing to do with shipping or acquiring parts of which we purchased from other companies. You where there just to repair computers, of which you where not that good at. One most important thing you need to do before posting on websites is learning how to spell. It would at least make you creditable of which you are not.
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#3 Consumer Comment

Who are you really upset with?

AUTHOR: The Truth - (U.S.A.)

This issue has nothing to do with OnForce, sure maybe you had a bad experience with National IT or Staples or an individual or whoever else you want to throw under the bus. It sounds to me that Staples is the company you would want to speak with not any of the others you mentioned.

As far as accepting a job "for the least amount of money" is totally false. It is obvious that you don't know how a company like OnForce works, in fact it seems that you don't even know how the parent company you are doing business with works. I think you are running out of fingers to point with, maybe you should save the last one for yourself.
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#4 UPDATE EX-employee responds

Joseph T. Brickler is everything everyone here is saying. I know first Hand.

AUTHOR: Rayhd30 - (U.S.A.)

Yeah I used to work for this sleaze ball. I was an employee there for around 2 months around the beginning of 2006 say fabruary-march. I got the job by going to his internet cafe he had in St. Bernard Ohio (which is now a pile of rubble) his dad owned the building. He needed someone to coordinate the tech jobs for staples and I am a proficient Tech of 15 years. I of course took the job. I worked at his National it services building, yes its an old run down place. I thought it was a cool ground 0 operation. It didnt take long before I figured out what kind of A$$ he really was. he was abusive as hell to the employees, including me. he talked to you very abusive and put you down. His wife works with him there. She is much more competent and mild mannered then Joe but they fought alot in front of the employees. now thats not a BIG isssue but I do remember 1 time where I watched Joe sitting in his chair next to me standing yelling at her, she turned her back and he gave her the finger for like a minute. he was waiting for me to look and react, but I didnt. Another incident comes to mind where a female employee of about 40 years old was a tech there. Joe was yelling at her about she burrowed Joe's screwdrivers and he yelled loudly in her face with another employee right next to him "I DONT CARE IF YOU GO TO BED WITH THE DAM SCREWDRIVERS!!! GIVE EM BACK!!" THERE WERE OTHER SEXUAL REMARKS TO HER AT OTHER TIMES. He was very loud and obnoxious. he always walked around with his shoes untied. He would give me rides home when my wife couldnt pick me up but I quickly got tired of his abuse. It wore thin on me and affected my homelife. I started looking for other employment. When I finally found it I called and said I cant come to work anymore. He said "Fine thats cool" and hung up. I never got my last check. The last time I called he out of nowhere just said "you come over here you little shit and ill kick your a$$1!" I never knew wy he said it because I wasnt going near that place again. I wanted my check mailed. His wife tried to keep the peace alot of the time but they would eventually fight about that too. He was so abusive. alot of people quit on him. He was very angry alot, he DEFINATELY sttod by the garage door and smoked alot. but then he smoked alot inside too. got me sick after a while. I was particularly bothered by the way he treated that nice lady tech. she had a real self esteem problem but he just beat her up verball and consequently emotionally. I thought it was going to be a cool gig because I could bring my own portable and use the high speed line to DL while I was logged into the server doing my work. The work was enjoyable but not when I had to Deal with Joe. I remember too often when I was still learning the job he would always Have this attitude like "you neeed to go over there and figure it out. Im too f*cken busy to show you!" and All he was doing was modifying the database he created constantly. Yeah Joe Im sure you remember me. Everything about him being a negative creep is true. Hes a horrible person to work with and I would discourage anyone from doing business with. All the onforce people he dealt with he was always so mean to them. he would definately lie about parts. I remember I used to always ship the parts through dsl and he would have me send broken parts to stall the order and delay it. He was just crazy and unethical. Its fine Joe if you want to say We sould watch what we say, but its true as hell. Dont forget all those servers and pc computers there with the SAME Microsoft license used over and over again. A real Jerk. BEWARE ALL. I still get sick when I think about working there. Was the worst work experience of my life.
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#5 Author of original report

You where never an employee

AUTHOR: Joseph - (U.S.A.)

You where never an employee. Please becarefull what yoiu say Kevin and can be used in court.
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#6 UPDATE EX-employee responds

JOE BRICKLER'S RESPONSE IS ALL A LIE

AUTHOR: Kevin - (U.S.A.)

I have been to his office in cincinatti. It's a rundown old building. Joe is constantly on the phone he sits in the back by teh garage entrance smoking ciggarettes all day swearing at people on the phone.

His wife works with him although they fight like crazy...and she runs out of the building crying she quit...but she is jsut as nuts as he is.

He has one person answering the phones up front. Before Joe used OnForce he used contractors like my company. Joe now owes us thousands of dollars without payment. We sent him to collections...he denied he ever done business with us...so we faxed hundreds of documents to the collection agency...which faxed them to him...he cussed out the collection agency. Long story short we were never paid.

I know of allot of other companies and techs stiffed by Joe. Stay away from NIT, National IT Services, JB Office Automation.

Google national It services. Then call Joe's 800 number and tell him what you think of him.

JOE BRICKLER YOU EVER TALK TO MY WIFE LIKE THAT I'LL BURN YOUR POOR EXCUSE FOR A BUILDING DOWN AND YOUR HOUSE AND YOUR GAME ROOM!!! YEAH YOU LITTLE MAGOT YOU KNOW WHO THIS IS... think back to Ohio...Akron Ohio. Thanks for the $100.00 check when you owe me thousands...you worthless piece fo trash!
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#7 Consumer Comment

Fake company

AUTHOR: James - (U.S.A.)

This is not a real company. They provide no service and this Joseph Brickler, really does act like the sound of his name he's a p****. He's lucky I would never visit OH, because if I did, I would smack this crazy old man.

If you can avoid having this company service any of your tech problems, please do so. No one actually listens to your tech problem, all they do is send out fake technicians (probably new companies that have no idea what they are doing and are brand new, or hire people not qualified to do the job.

These new companies are probably in desperate need for business and are willing to work with fake companies like national it) Hopefully all the other warranty companies become aware of this and avoid contacting fake companies like national it as a vender.

I'm shock at the arrogance and rude service? This fake entity provides and you don't simply have to take my word for it, just look at old crazy Joe's own reply. I have a large following who does this crazy old man think he is, some rock star? I didn't realize crazy old men who claim to be technicians have a following. Do not tolerate this company's crap service contact your warranty companies and tell them not to deal with this vender anymore. I hope no one else has the displeasure of having to deal with national it

James
St. Petersberg, Florida
U.S.A.
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#8 REBUTTAL Owner of company

Discruntled Employee

AUTHOR: Joseph - (U.S.A.)

Please note this is a discruntled employee. Notice they used my name at the bottom.
I have been a technican for 25 years and have a large following. with a payroll that cost 25,000 per month. Hum, that does not sound like a two man operation. I'm rarely on the phones anymore Since 05.01.06 because of having to work on the purchase of a bigger building. Hum Two man !!

If they are located in Cincinnati like they stated on the bottom of the post then I or one of the other techs would have drove it out there and repaired it. We never say next day on the parts because the warranty contract does not require it. Paying $99.00 for a three year warranty is a electronic repair warranty, Note the submitter states it is a fuser, Which is consumable. In otherwords the end user can install it on there own really easy and consumable just like a toner cart in their printer.

All national corporations use subcontractors. This is a fact of life.
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#9 REBUTTAL Owner of company

Discruntled Employee

AUTHOR: Joseph - (U.S.A.)

Please note this is a discruntled employee. Notice they used my name at the bottom.
I have been a technican for 25 years and have a large following. with a payroll that cost 25,000 per month. Hum, that does not sound like a two man operation. I'm rarely on the phones anymore Since 05.01.06 because of having to work on the purchase of a bigger building. Hum Two man !!

If they are located in Cincinnati like they stated on the bottom of the post then I or one of the other techs would have drove it out there and repaired it. We never say next day on the parts because the warranty contract does not require it. Paying $99.00 for a three year warranty is a electronic repair warranty, Note the submitter states it is a fuser, Which is consumable. In otherwords the end user can install it on there own really easy and consumable just like a toner cart in their printer.

All national corporations use subcontractors. This is a fact of life.
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#10 REBUTTAL Owner of company

Discruntled Employee

AUTHOR: Joseph - (U.S.A.)

Please note this is a discruntled employee. Notice they used my name at the bottom.
I have been a technican for 25 years and have a large following. with a payroll that cost 25,000 per month. Hum, that does not sound like a two man operation. I'm rarely on the phones anymore Since 05.01.06 because of having to work on the purchase of a bigger building. Hum Two man !!

If they are located in Cincinnati like they stated on the bottom of the post then I or one of the other techs would have drove it out there and repaired it. We never say next day on the parts because the warranty contract does not require it. Paying $99.00 for a three year warranty is a electronic repair warranty, Note the submitter states it is a fuser, Which is consumable. In otherwords the end user can install it on there own really easy and consumable just like a toner cart in their printer.

All national corporations use subcontractors. This is a fact of life.
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#11 REBUTTAL Owner of company

Discruntled Employee

AUTHOR: Joseph - (U.S.A.)

Please note this is a discruntled employee. Notice they used my name at the bottom.
I have been a technican for 25 years and have a large following. with a payroll that cost 25,000 per month. Hum, that does not sound like a two man operation. I'm rarely on the phones anymore Since 05.01.06 because of having to work on the purchase of a bigger building. Hum Two man !!

If they are located in Cincinnati like they stated on the bottom of the post then I or one of the other techs would have drove it out there and repaired it. We never say next day on the parts because the warranty contract does not require it. Paying $99.00 for a three year warranty is a electronic repair warranty, Note the submitter states it is a fuser, Which is consumable. In otherwords the end user can install it on there own really easy and consumable just like a toner cart in their printer.

All national corporations use subcontractors. This is a fact of life.
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