First National IT Services is national only in name, it is just a 2 person operation out of OH. Second Joesph Brickler has little to no techs associaterd with National IT Services as advertised on the website,
National IT Services is a client of Onforce.com. How it works is you call in a problem or are stuck with them as a warranty company through Staples (like me), they give you a month of runaround that the problem is "your drivers" when the fuser in the printer is falling apart , when the problem is so obvious they can't put you off any longer (I had to go to Staples and shou them and have them call National IT Services to finally prove I wasn't an @#$@#$ as Joe from NIT called me) they then put your work order out on Onforce.com and the technician that accepts it for the least amount of money gets your call.
Well to make a long story short NIT sends used parts, ground, and basically lies about ETA, they say next day but parts arrive 3-5 days shipped DHL ground and you can never get an airbill to track or ETA... call them and in a sec Joe tells you "It'll be there tomorrow" and hangs up, they are way to busy for you little problems.
Just my luck 3 fusers broke in shipping, what are the odds of that,
3 used parts broke in shipping ??? Well I'll never know cuz after the third when I called Joe he yelled and swore so loud at me he showed me who was boss, yelled loud enough to convince me to go to Staples, demand a replacement printer because the warranty service they sold me was with a wacko, and they replaced the printer.
So point is if National IT Services gives you the runaround don't listen to the "talk", if your item isn't fixed in 1 week go back to the big box and demand it is, companies like National IT Services prey on people by delaying service and using used parts, do not take it, demand service within the period you paid and new parts (shipping or "broken" parts are not your problem, that is an NIT and others delaying tactic, a part from HP never arrives broken, they pack correctly, NIT parts are shipped with newspaper padding in a box without 10 previous airbills attached.
Well the post is just to let you konw to avoid National IT Services, they are a rip-off.