• Report: #215710

Complaint Review: National Magazine Exchange - NME, United Readers Service

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  • Submitted: Sat, October 14, 2006
  • Updated: Fri, January 06, 2012

  • Reported By:Plano Texas
National Magazine Exchange - NME, United Readers Service
PO Box 771747 Lakewood, Ohio U.S.A.

National Magazine Exchange NME, United Readers Service Magazine Selling. Scum Bags Lakewood Ohio

*UPDATE EX-employee responds: NONSENSE

*Consumer Comment: Not BBB accredited

*UPDATE Employee: Magazine Cancellation

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I am another victim of the telemarketer soliciting for mag sales via a great prize or sweeps contest that I do not recall entering. They say its because I'm a preferred credit card holder and the same thing happens to me as it has to all of you. I stupidly gave account info over the phone and now they wont let me cancel.
My problem company is with the United readers Service, LTD( United readers service, INC- also online), and Nathan Bounik Enterprises the authorized dealer of the company that called me.

To Maria of Dayton, Ohio who also filed on this site --here is help to cancel your subscription

1- check the rip-off-rpts for the Ramada Vacation Packages (under reports with pictures)

2- you should find a report by Christina of NY and another from a TX girl that used the Florida laws to get refunded all of their money back. The same laws apply to NME because they are based in Florida.

3-Check out the Florida State Telemarketing Law--you are not required to pay information, no written contract-the verbal consent over the phone is not valid ,

4- find the Florida State Dept of Consumer Affairs online and file your complaint
I think the web link is : http://800helpfla.com/complaint.html or call 800-435-7352

I think you should also send NME a certified letter stating to cancel your order, include your name, physical address, phone number, order # or confirmation # thay gave you if you have it. You don't need to state why-none of their business.

Also, Maria , in my case I cancelled by bank debit card and am in the process of disputing the charges, and I plan to cancel my current bank acct and open a new one. They may try to collect money by sending me a bill which I will not pay. The best thing is that they cannot report the account to collections because they do not have my Social Security Number.

I hope this helps you. Act fast. I think you have 30 days from the date of purchase to file your complaint and receive a full refund.

Hint: I already found it impossible to cancel the magazines ordered to come to my home by calling each magazine publishers toll free number--ironically they sent me back to the customer service people at United Readers Service that would not help me to begin with.

Keep me posted on your case

Yvonne
Plano, Texas
U.S.A.

This report was posted on Ripoff Report on 10/14/2006 02:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Magazine-Exchange-NME-United-Readers-Service/Lakewood-Ohio-44107/National-Magazine-Exchange-NME-United-Readers-Service-Magazine-Selling-Scum-Bags-Lakewoo-215710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

NONSENSE

AUTHOR: Robert C - (USA)

That employee's BBB comment is meaningless.   BBB accredited means nothing.   You could get your dog's buttox accredited for producing fertilizer.



That comment that publisher's (called pubs) are paid in advance was not true when I worked there.  The pubs are desperate for subscriptions and they do not demand payment in advance.  In fact when I was there the pubs were PAYING NME to get them subscriptions. They call it "negative remit" meaning that the pubs pay SDP to get subscriptions, NME mostly does not pay the pubs.



NME is in business for two reasons and they are to separate you from your money and to collect negative remits from the publishers. You get a bunch of magazines that are more advertising than anything else.  The pubs make money by charging the advertisers for all the ads.  The more mags sold the more the pubs get to charge the advertisers.



Magzines are not about providing the reader with something interesting to read, they are about getting tons of ads in front of the reader.  It's a business model dying slower than the buggy whip business.
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#2 Consumer Comment

Not BBB accredited

AUTHOR: paintedred - (United States of America)

You are not BBB accredited: http://www.bbb.org/cleveland/Business-Reviews/magazine-sales/united-readers-service-ltd-in-lakewood-oh-3241/complaints/
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#3 UPDATE Employee

Magazine Cancellation

AUTHOR: Readersservicetsr - (U.S.A.)

I've been working for this company for a little while now. Most of the people that we get to take the Promotion ask in advance "Well can I cancel". The tsr at that point should tell the customer that we ask them to stick with us for the full term because we prepay the publishers for the magazines so that we can guarantee the price won't change and if they don't want to make that comitment they don't have to. I work in one of its outbound calling centers. And I was even skeptical when i was hired but I've done a lot of research on the company and offers. They tell you that you have ten days to cancel anything you don't want. And we are accredited with the BBB if anyone that thinks this is a scam would like to look it up. They will see that We've been with the BBB since we started in 1972. Thank you for your time to read this. Have a good day.
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