• Report: #380002

Complaint Review: National Magazine Exchange NME

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  • Submitted: Fri, October 10, 2008
  • Updated: Mon, October 13, 2008

  • Reported By:Chapel Hill North Carolina
National Magazine Exchange NME
nmemags.com/ Naperville, Illinois U.S.A.

National Magazine Exchange NME sold 4-year subscription by aggressive marketing to my 92-year old father Naperville Illinois

*UPDATE EX-employee responds: Congratulations for getting the cancelation. Good for you. Folks read this for instructions to cancel and get a refund.

*UPDATE EX-employee responds: Congratulations for getting the cancelation. Good for you. Folks read this for instructions to cancel and get a refund.

*UPDATE EX-employee responds: Congratulations for getting the cancelation. Good for you. Folks read this for instructions to cancel and get a refund.

*UPDATE EX-employee responds: Congratulations for getting the cancelation. Good for you. Folks read this for instructions to cancel and get a refund.

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I take care of my 92-year old dad's finances, and was dismayed to see a $67.08 charge to NME on his online credit card account, especially after reading negative reports on the internet about this company.

I called NME and and told the representative that my dad is on the "do not call" registry, and the guy said that my dad had called them to follow up on a sweepstakes offer, and that my dad agreed to 4 years of magazine subscriptions. I told him my dad is 92, has memory loss and confusion, that he did not remember making the order (just the day before), that I had power of attorney and that we wanted to cancel the 4-year subscription.

The guy was very aggressive and resistant and acted unwilling to cancel the subscription entirely, and offered to make it for just one year. He wanted to keep me on the line with options and I said no, that I didn't want to waste time, that we wanted to cancel the entire subscription.

I got more upset with each minute talking to the representative, and I told him if they didn't cancel that I would report this to the Attorney General's office and do everything I can, and I asked to speak with his supervisor (he said he was the supervisor), and then to someone else in his office. He finally said he would cancel and gave me the cancellation number.

THis was a very uncomfortable interaction, my voice was raised and I was trembling before finishing, but I'm glad they finally agreed to cancel.

Julie
Chapel Hill, North Carolina
U.S.A.

This report was posted on Ripoff Report on 10/10/2008 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Magazine-Exchange-NME/Naperville-Illinois-60540/National-Magazine-Exchange-NME-sold-4-year-subscription-by-aggressive-marketing-to-my-92-y-380002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Congratulations for getting the cancelation. Good for you. Folks read this for instructions to cancel and get a refund.

AUTHOR: Chad - (U.S.A.)

Folks this really works for a cancelation and refund. You have worked very hard for your money so don't let these magazine sales people take it from you.

Want your money back? THIS WORKS! Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205). If you get someone who isn't helping, hang up and call again.

The following data came from an employee in the customer retention dept.

We have rules. When someone threatens to call their credit card company and reverse the charge, and call the Better Business Bureau, and the Attorney General, and their lawyer, and the AUDIT BUREAU OF CIRCULATION, we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded. Also if you waited too long you can still cancel years 2, 3, and 4. NME does not pay for those years until the year begins. They can always cancel any later year that has not started and if the phone rep says otherwise they are lying.
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#2 UPDATE EX-employee responds

Congratulations for getting the cancelation. Good for you. Folks read this for instructions to cancel and get a refund.

AUTHOR: Chad - (U.S.A.)

Folks this really works for a cancelation and refund. You have worked very hard for your money so don't let these magazine sales people take it from you.

Want your money back? THIS WORKS! Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205). If you get someone who isn't helping, hang up and call again.

The following data came from an employee in the customer retention dept.

We have rules. When someone threatens to call their credit card company and reverse the charge, and call the Better Business Bureau, and the Attorney General, and their lawyer, and the AUDIT BUREAU OF CIRCULATION, we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded. Also if you waited too long you can still cancel years 2, 3, and 4. NME does not pay for those years until the year begins. They can always cancel any later year that has not started and if the phone rep says otherwise they are lying.
Respond to this report!
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#3 UPDATE EX-employee responds

Congratulations for getting the cancelation. Good for you. Folks read this for instructions to cancel and get a refund.

AUTHOR: Chad - (U.S.A.)

Folks this really works for a cancelation and refund. You have worked very hard for your money so don't let these magazine sales people take it from you.

Want your money back? THIS WORKS! Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205). If you get someone who isn't helping, hang up and call again.

The following data came from an employee in the customer retention dept.

We have rules. When someone threatens to call their credit card company and reverse the charge, and call the Better Business Bureau, and the Attorney General, and their lawyer, and the AUDIT BUREAU OF CIRCULATION, we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded. Also if you waited too long you can still cancel years 2, 3, and 4. NME does not pay for those years until the year begins. They can always cancel any later year that has not started and if the phone rep says otherwise they are lying.
Respond to this report!
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#4 UPDATE EX-employee responds

Congratulations for getting the cancelation. Good for you. Folks read this for instructions to cancel and get a refund.

AUTHOR: Chad - (U.S.A.)

Folks this really works for a cancelation and refund. You have worked very hard for your money so don't let these magazine sales people take it from you.

Want your money back? THIS WORKS! Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205). If you get someone who isn't helping, hang up and call again.

The following data came from an employee in the customer retention dept.

We have rules. When someone threatens to call their credit card company and reverse the charge, and call the Better Business Bureau, and the Attorney General, and their lawyer, and the AUDIT BUREAU OF CIRCULATION, we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded. Also if you waited too long you can still cancel years 2, 3, and 4. NME does not pay for those years until the year begins. They can always cancel any later year that has not started and if the phone rep says otherwise they are lying.
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