• Report: #389831

Complaint Review: National Magazine Exchange

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  • Submitted: Mon, November 10, 2008
  • Updated: Sun, November 16, 2008

  • Reported By:Rochester New York
National Magazine Exchange
16120 U.S. 19 North PO Box 9084 Clearwater, Florida U.S.A.
  • Phone: 800-915-8349
  • Web:
  • Category: Liars

National Magazine Exchange ,NME Harasses me to report my ID #.Then they hound me to extend my subscriptions Clearwater Florida

*UPDATE EX-employee responds: You will be harrassed if you don't stop them. YOU MUST CANCEL. Read and do the following.

*Author of original report: National Magazine Exchange pesters me to subscribe

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National Magazine Exchange (NME) Has sent me at least 3 "second notices" (really the first) telling me I must call them "to activate my prize ID." Apparantly one call was not sufficient. On each call, after I have reported my ID number, I have been harassed to subscribe again, for the same "rewards" I received for my present subscription. As of this report, I have not subscribed again. I want these second notices to cease. The company states "There is no purchase required to enter or win and a purchase will not improve your chance of winning." I want to ignore further second notices, but I fear if I do that, I will be dropped out of the sweepstakes.

Conned
Rochester, New York
U.S.A.

This report was posted on Ripoff Report on 11/10/2008 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Magazine-Exchange/Clearwater-Florida-33758-9084/National-Magazine-Exchange-NME-Harasses-me-to-report-my-ID-Then-they-hound-me-to-extend-389831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

You will be harrassed if you don't stop them. YOU MUST CANCEL. Read and do the following.

AUTHOR: John - (U.S.A.)

They make money by harrassing you. Why would they stop when their goal is to make money off you? The ONLY way to stop them is DEMAND a cancellation and a refund. If you don't they will harrass you and harrass you and harrass you. They have your information. If you do not cancel or at least change your account numbers your are going to continue to be a victim. If you don't stop them and they take more money what are you going to do? - probably nothing because they will know that you are weak and a wimp. They can harrass you for years.

Do the following:
Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205). If you get someone who isn't helping, hang up and call again.

The following data came from an employee in the customer retention dept.

We have rules. When someone threatens to call their credit card company and reverse the charge, and call the Better Business Bureau, and the Attorney General, and their lawyer, and the AUDIT BUREAU OF CIRCULATION, we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded. Also if you waited too long you can still cancel years 2, 3, and 4. NME does not pay for those years until the year begins. They can always cancel any later year that has not started and if the phone rep says otherwise they are lying.

DO IT DO IT DO IT - DON'T BE A LOSER WIMP VICTIM!!
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#2 Author of original report

National Magazine Exchange pesters me to subscribe

AUTHOR: Conned - (U.S.A.)

At this moment I want the pestering to stop and an assurance that when my present subscriptions run out I will not be tricked or harrassed to continue those subscriptions.
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