• Report: #358520

Complaint Review: National Magazine Exchange

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  • Submitted: Sat, August 02, 2008
  • Updated: Mon, August 04, 2008

  • Reported By:SHELBY TOWNSHIP Michigan
National Magazine Exchange
National Magazine Exchange.com Clearwater, Florida U.S.A.

National Magazine Exchange - NME Solicitation of Credit Card Information under guise of Publishers Clearing House Contest. Clearwater Florida

*UPDATE EX-employee responds: Get your money refunded. READ THIS. It works and it's easy.

*UPDATE EX-employee responds: Get your money refunded. READ THIS. It works and it's easy.

*UPDATE EX-employee responds: Get your money refunded. READ THIS. It works and it's easy.

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On July 23 my wife received a "Second Notice" which she assumed was regards to a PCH Contest she had entered. It was to call this number 1-800-915-8349 to confirm her prize entry number.

A woman named "Grace" answered and talked fora while than another woman came on asking about magazines and other items. She told her she was not interested in purchasing any.

On July 30 a charge appeared on the Master Card of $67.08. We have since canceled the MC but it appears we are "stuck for the charges.

It appears that if you don't PAY ATTENTION you PAY.

Bill
SHELBY TOWNSHIP, Michigan
U.S.A.

This report was posted on Ripoff Report on 08/02/2008 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Magazine-Exchange/Clearwater-Florida/National-Magazine-Exchange-NME-Solicitation-of-Credit-Card-Information-under-guise-of-Pu-358520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Get your money refunded. READ THIS. It works and it's easy.

AUTHOR: John - (U.S.A.)

Want your money back? THIS WORKS! Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205). If you get someone who isn't helping, hang up and call again.

The following data is from an employee in the customer retention dept.

'We do have rules. When someone threatens to call the Better Business Bureau, Attorney General, their lawyer, or threatens to call their credit card company and reverse the charge we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.'

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded.
Respond to this report!
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#2 UPDATE EX-employee responds

Get your money refunded. READ THIS. It works and it's easy.

AUTHOR: John - (U.S.A.)

Want your money back? THIS WORKS! Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205). If you get someone who isn't helping, hang up and call again.

The following data is from an employee in the customer retention dept.

'We do have rules. When someone threatens to call the Better Business Bureau, Attorney General, their lawyer, or threatens to call their credit card company and reverse the charge we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.'

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded.
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

Get your money refunded. READ THIS. It works and it's easy.

AUTHOR: John - (U.S.A.)

Want your money back? THIS WORKS! Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205). If you get someone who isn't helping, hang up and call again.

The following data is from an employee in the customer retention dept.

'We do have rules. When someone threatens to call the Better Business Bureau, Attorney General, their lawyer, or threatens to call their credit card company and reverse the charge we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.'

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
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